Sea Logistics Customer Care Specialist
hace 3 semanas
About the Role:
You will be the key to delivering exceptional customer experiences in our Sea Logistics department. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Proactively advise and consult with customers to ensure their satisfaction.
- Qualify and enter customer orders into our operational execution process.
- Manage customer complaints and resolve issues efficiently.
- Provide quotations and updates to customers, setting final selling prices within agreed-upon price bands.
- Onboard new customers, transferring their requirements into our KN systems and accompanying initial customer orders.
- Maintain and integrate customer data in our KN systems.
- Establish and maintain operative customer relationships, exchanging knowledge with sales teams.
- Generate reports, refining and reviewing them as needed.
Requirements:
- University degree in ADM, COMEX, IR, or a related field.
- Experience in Sea Logistics.
- Intermediate English skills.
About Kuehne+Nagel:
We are a leading logistics company with a global presence, committed to putting people first. Our company culture is built on excellence, teamwork, and a passion for delivering exceptional results. We offer competitive compensation, training programs, tuition reimbursements, employee discounts, and a comprehensive benefits package. Join us and embark on a career journey with a global leader in the logistics industry.
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