Delivery Excellence Associate
hace 22 horas
We are seeking a highly skilled Delivery Excellence Associate to join our team. In this role, you will be responsible for delivering exceptional recruitment and onboarding experiences for our colleagues.
Job DescriptionThis is a critical role that requires strong organizational skills, attention to detail, and excellent customer service skills. As a Delivery Excellence Associate, you will be responsible for executing key operational components of the end-to-end recruitment and onboarding processes, including interview scheduling, coordination, and logistics. You will also provide onboarding support and coordination for new colleagues and hiring managers, ensuring they have access to relevant tools, technologies, personnel, and events.
You will take ownership of all recruitment and onboarding administration tasks and tickets, resolving them efficiently and with a superior level of quality. Additionally, you will ensure process alignment to country legal and privacy-related requirements and delivery against agreed SLAs/KPIs for recruitment and onboarding processes.
The ideal candidate will have 1+ years of professional experience in customer service, multinational companies, or similar positions. They must demonstrate strong organization skills, attention to detail, and excellent customer service skills. The candidate should also have advanced verbal and written fluency in English and Portuguese and be proficient in MS Word, Excel, PowerPoint, and Outlook.
Key responsibilities include:
- Executing key operational components of the end-to-end recruitment and onboarding processes
- Providing onboarding support and coordination for new colleagues and hiring managers
- Taking ownership of all recruitment and onboarding administration tasks and tickets
- Ensuring process alignment to country legal and privacy-related requirements
- Delivering against agreed SLAs/KPIs for recruitment and onboarding processes
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
What We OfferWe offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
RequirementsTo be considered for this role, you must have:
- A high school/secondary education
- Advanced verbal and written fluency in English and Portuguese
- Demonstrated customer orientation and excellent customer service skills
- Strong organization skills, attention to detail, and follow-through to resolve issues
- 1+ years of professional experience in customer service, multinational companies, or similar positions
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