Cybersecurity Professional for Emerson
hace 2 días
About the Role:
We are seeking a highly skilled Cybersecurity Professional to join our team at Emerson. This individual will be responsible for providing technical support for PWCS and Ovation software & hardware products, fostering a positive work environment, and working as a team player within the CCE.
Responsibilities:
The successful candidate will manage and prioritize call records and workload, maintain accurate documentation of all support by utilizing the SMS database and other tools, coordinate technical support processes and call escalation between various support organizations, and interface with Emerson Field Support Engineers, regional offices, and expert resources as needed.
Key Responsibilities Include:
- • Technical support for PWCS and Ovation software & hardware products
- Customer satisfaction through group and individual effort
- Call record management and prioritization
- Documentation of all support using the SMS database and other tools
- Technical support process coordination and call escalation
- Interface with Emerson Field Support Engineers, regional offices, and expert resources
Requirements:
To be successful in this role, you will need a Bachelor of Science Degree in Engineering, Computer Science or equivalent. Knowledge of Ovation, and PWS cybersecurity solutions is desirable. You must possess advanced troubleshooting skills, good interpersonal skills, excellent oral and written communication skills, and the ability to work effectively with internal and external customers.
Estimated Salary: $80,000 - $110,000 per annum, depending on experience.
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