Customer Success Specialist

hace 1 mes


San José, San José, Costa Rica Siteline Technologies A tiempo completo

As a key member of the Forms Team at Siteline Technologies, you will play a pivotal role in helping us achieve our mission by delivering exceptional customer support. This role offers the opportunity to build foundational skills for customer success while contributing to our vision of delivering value to our customers.

Key Responsibilities:

We are seeking a highly motivated and results-driven individual who can assist customers in transforming PDF forms into customer fillable forms using our internal tool. Key responsibilities include:

  • Building forms using an internal tool to transform PDF forms into customer fillable forms
  • Ensuring precise alignment and sizing of fonts to maintain consistency and quality
  • Working efficiently with PDFs and Excel to optimize form creation and processing
  • Assisting customers with billing inquiries, including identifying and communicating math errors to the team
  • Collaborating with teammates on strategic projects as needed to support team objectives
  • Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues
  • Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions

What We're Looking For:

To be successful in this role, you will need to possess:

  • Fluent English writing skills (fluent speaking English preferred)
  • Strong math skills, persistence, and attention to detail
  • Excellent communication skills and fast learner
  • Highly motivated, results-driven, competitive, resilient, and fearless
  • Organized with strong time management skills
  • Strong internet connection
  • Collaborative team player

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.

Preferred Qualifications:

  • Availability in US Time zones (ET to PT)
  • Previous experience in a SaaS company is advantageous
  • Experience in building forms is highly desirable
  • Familiarity with commercial construction accounting is a plus
  • Experience working in a technical support role is a plus
  • Experience with support tracking systems like Zendesk is a plus


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