Cybersecurity Customer Success Specialist
hace 17 horas
At Palo Alto Networks, we're committed to protecting our digital way of life. As a Cybersecurity Customer Success Specialist, you'll play a critical role in ensuring our customers' security and business priorities are met.
We're looking for an experienced professional to manage our customers' services experience, working closely with the Account Team to address customer issues quickly and effectively. In this role, you'll serve as the central point of contact for Support delivery and Case Management, providing technical information, guidance, and support to customers.
Your impact will be significant, as you'll identify upselling opportunities for the account team, proactively monitor complex issues, and lead customer escalation communication and engagement. You'll also manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering to resolve customer issues efficiently.
To succeed in this role, you'll need 5+ years of experience in technical support within the high-tech industry, with a strong background in client-facing sales or services. You should have demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure. Additionally, you should be able to influence teams across the organization to achieve desired customer outcomes.
You'll receive a competitive salary of $85,000 - $110,000 per year, depending on your location and experience. We offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you're passionate about cybersecurity and want to make a meaningful contribution to our mission, we encourage you to apply.
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