Travel Experience Specialist
hace 10 horas
About Europe Express
We are a leading provider of high-quality, custom travel to Europe for North American clients. With decades of experience in the industry, we offer exclusive services tailored to our customers' needs.
Our company is a significant part of the Travelopia portfolio, which includes other reputable brands in the travel sector. We pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients.
The Role of the Lead Development Representative
This full-time position involves acting as the first point of contact for inbound travel agents' call requests regarding new business. The role requires a friendly, customer-focused approach, with a passion for providing outstanding service and quality expectations.
Main Responsibilities
- Gathering key information from customers to support their transition to a Destination Specialist
- Utilizing CRM systems to create leads for sales distribution
- Maintaining current knowledge of core products and destinations
- Setting follow-up expectations with customers and raising them to appropriate teams when necessary
- Performing other duties as assigned by management
Requirements and Qualifications
- Friendly, customer-focused person with a client-first attitude
- Fluent in English, both written and verbal
- Comfortable handling large volumes of customer interactions
- Ability to effectively multi-task
- Patient and understanding, with the ability to remain calm in stressful situations and handle pressure
- Previous experience in customer service or call center environments is preferred
- Flexibility and team spirit
What We Offer
- A competitive base salary
- Statutory benefits
- Travel discounts
- Flexible shifts available
Home Office Requirements
- Dedicated workspace free from distractions
- Stable home internet connection: minimum 30 Mbps download and 6 Mbps upload speed
- Wireless connection preferred
We believe in fostering a diverse, equitable, and inclusive environment where everyone can thrive. Our commitment to diversity and inclusion enables us to build strong relationships with our clients and deliver exceptional results.
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