Travel Operations Process Specialist
hace 11 horas
Company Overview
At WNS Global Services, we are a global Business Process Management (BPM) leader. We combine operational excellence with deep domain expertise in key industry verticals to deliver business value to our clients worldwide.
Job Description
We are seeking an experienced Travel Operations Process Specialist to join our team. As a key member of our operations team, you will be responsible for supporting planning and requirements gathering, identifying existing workflows and designing future flows, and delivering high-quality training programs to our clients.
Responsibilities:
- Support customer conversion projects from planning to delivery
- Plan or validate customer requirements to ensure successful project outcomes
- Collaborate with internal and external project teams to ensure seamless task delivery
- Install and configure Sabre standard products
- Design customized training programs
- Conduct onsite and virtual training for customers' agents
- Provide customer assistance with floor walking in day-to-day operations environments
- Work closely with regional delivery teams, customer support teams, and across all operational verticals to identify areas for improvement
- Document and track issues
- Log time on Workday
Requirements:
- Minimum 2 years of hands-on GDS experience; functional Sabre knowledge is a plus
- Proven experience in the travel industry, including travel agency E2E workflow and common operations knowledge
- Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams
- Proficiency in creating and delivering formal training programs and presentations
- Must-have: Proficiency in English
- Nice to Have: Proficiency in Spanish or French as a second language
- Team player with experience working with different cultures in a global environment
Benefits
At WNS Global Services, we offer a dynamic work environment that fosters growth and development. Our employees enjoy role clarity, coaching and mentoring, professional development opportunities, and a structured career path. If you are passionate about delivering exceptional results and driving business success, we encourage you to apply for this exciting opportunity.
-
Travel Industry Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Europe Express A tiempo completoWe are seeking a dedicated and customer-focused Travel Industry Operations Specialist to join our team at Europe Express. In this role, you will play a vital part in supporting the needs of our US-based travel agent partners from deposit through trip completion.**Company Overview**Europe Express is a well-established company providing high-quality custom...
-
San José, San José, Costa Rica Tcs Expeditions A tiempo completoWe pride ourselves on being travel experts at Tcs Expeditions, a rapidly growing international travel company.Our ambition is to build the world's leading experiential travel company with over 2000 colleagues across 30 countries worldwide. We share our knowledge, expertise, and standard processes to stay at the forefront of the travel industry.The Web...
-
Travel Experience Creator
hace 2 semanas
San José, San José, Costa Rica Intrepid Travel A tiempo completoCompany Overview:Intrepid Travel is a leading tour operator that offers unique and immersive experiences for travelers. We are passionate about providing exceptional customer service and creating unforgettable moments for our customers.About the Role:We are seeking a highly skilled Product Assistant to join our team in San Jose, Costa Rica. As a Product...
-
Operations Associate
hace 4 días
San José, San José, Costa Rica Wns Global Services A tiempo completoAt WNS Global Services, we're a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We strive to understand each client's business and create impactful solutions that drive agility and excellence into their processes.As part of our team, you'll be working on...
-
Latam Process Specialist
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Assurance Specialist will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM.This role will be based in Escazu, Costa Rica and work with other Process /...
-
Senior Business Process Associate
hace 11 horas
San José, San José, Costa Rica Wns Global Services A tiempo completoWns Global ServicesCompany Overview:The company is a leading global Business Process Management (BPM) leader with over 400 global clients. Our operations are spread across multiple countries, and we offer services in key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...
-
Process Efficiency Specialist
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Job Summary**We are seeking a highly motivated Process Efficiency Specialist to join our team at Emerson. This role will focus on streamlining business processes, improving productivity, and enhancing overall efficiency.About the RoleThe successful candidate will have the opportunity to work on a variety of projects, including procedure documentation,...
-
Travel Partnership Development Specialist
hace 3 semanas
San José, San José, Costa Rica Svc Slr A tiempo completoAbout SVC SlrSVC Slr is an innovative fintech organization at the forefront of redefining the travel industry.Job OverviewWe are seeking a Senior Project Specialist with expertise in partnership management, particularly in the travel and hospitality sector. The successful candidate will play a key role in establishing partnerships with telecom companies,...
-
Adventure Travel Operations Specialist
hace 11 horas
San José, San José, Costa Rica Exodus A tiempo completoWe take pride in our position as travel leaders, delivering exceptional experiences to customers worldwide.Our UK Adventure division encompasses the Exodus Travels, Sawadee, and Headwater brands, offering a diverse range of experiences to discerning customers across multiple markets, including North America and Australasia.This is an exciting opportunity for...
-
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Business Process Management - Costa Rica**We're a FinTech committed to improving financial services for families, small businesses, and multinational corporations. Our team spans over 8,000 people across 200 countries and territories.We believe when money moves, better things happen. To achieve this, we rely on process management...
-
Global Travel Ambassador for Costa Rica
hace 2 meses
San José, San José, Costa Rica Ventura Travel A tiempo completoJob Title: Global Travel Ambassador for Costa RicaAre you passionate about sharing the wonders of Costa Rica with travelers from around the world? Do you have a deep understanding of the country's culture, history, and natural beauty?We are seeking a skilled and charismatic Global Travel Ambassador to lead our groups of travelers on unforgettable adventures...
-
Customer Operations Support Specialist
hace 3 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
Process Improvement Specialist
hace 4 semanas
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a talented Process Improvement Specialist to join our team at Equifax. As a Process Improvement Specialist, you will have the opportunity to conduct root cause analyses and mapping for improving processes. You will be responsible for performing data analysis and providing preventative corrective recommendations to improve quality across...
-
Luxury Travel Content Specialist
hace 3 meses
San José, San José, Costa Rica Tcs Expeditions A tiempo completoCareer OverviewTcs Expeditions is seeking a skilled Luxury Travel Content Specialist to join its Private Custom Travel team. As a key contributor to the team, this role will be responsible for crafting compelling content that showcases the company's luxurious travel experiences.Key ResponsibilitiesDevelop engaging sales proposals and sample itineraries that...
-
Process Automation Specialist
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completoTransforming Processes for Global ExcellenceWe are seeking a Process Automation Specialist to join our dynamic team at Western Union. In this role, you will play a key part in simplifying and improving processes, leveraging your expertise to drive business growth.About UsAt Western Union, we are driven by purpose: connecting families, friends, and businesses...
-
Strategic Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Mondelez International A tiempo completoJob OverviewMondelez International is a leading global snacking company with a rich history and a passion for making delicious foods that people love. We're seeking a skilled Strategic Operations Specialist to join our team in Latin America, where you'll play a critical role in driving business growth and excellence.About the RoleThis is an exciting...
-
Fintech Regulatory Compliance Specialist
hace 2 meses
San José, San José, Costa Rica Svc Operations A tiempo completoJob DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...
-
Assembly Process Specialist
hace 1 día
San José, San José, Costa Rica Intel A tiempo completoIntel's presence in Costa Rica has driven the country's growth and stimulated Foreign Direct Investment. We are seeking a skilled professional to support our semiconductor manufacturing operations.Key Responsibilities:Develop and sustain processes such as component attach, underfill lid attach, laser mark in semiconductor manufacturing operations.Plan and...
-
San José, San José, Costa Rica Epex A tiempo completoCompany OverviewEPEX Travel is a US-based company dedicated to delivering an exceptional customer experience at every level of interaction. We're seeking a motivated individual to join our team as the Travel Division Director of Operations and Development.
-
Process Development Specialist
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoThe Process Development Specialist will be responsible for developing and sustaining semiconductor manufacturing processes, including diffusion, etching, plating, lithographic printing, and thin film deposition. The primary responsibilities include planning and implementing capacity and operational improvements to maximize output while improving safety and...