Adventure Travel Operations Specialist

hace 9 horas


San José, San José, Costa Rica Exodus A tiempo completo

We take pride in our position as travel leaders, delivering exceptional experiences to customers worldwide.

Our UK Adventure division encompasses the Exodus Travels, Sawadee, and Headwater brands, offering a diverse range of experiences to discerning customers across multiple markets, including North America and Australasia.

This is an exciting opportunity for growth within the company.

Key Responsibilities:

  • Distribute and process online bookings through the reservation system
  • Distribute bookings made via the agent portal
  • Manage absence through apps to support sales function, e.g., Distributely
  • Handle distribution of E-Leads to web sales consultants via Hubspot
  • Run reservation confirmation failure queue
  • Handle flight failure queue and ticketing deadlines
  • Cross-check that all overseas booking forms are actioned within SLAs
  • Complete weekly and monthly reporting on sales consultant KPIs to support coaching from Team Leaders
  • Complete monthly Customer Experience reporting, collating customer feedback, and review from various sources
  • Liaise & establish relationships with Lead Generators, including Responsible Travel and Guardian Holidays, regarding any queries, reporting, and accounts
  • Partnership & affiliate reporting and any additional reporting as the need arises by Team Leaders, the Head of UK Sales, and the Customer Director

About You:

  • A strong travel background with a demonstrable passion and excitement for the adventure travel industry
  • An excellent communicator who builds relationships quickly
  • A friendly and professional manner
  • A proactive & can-do attitude toward a constantly evolving role within a fast-paced and dynamic department
  • Previous experience in a customer-facing role & confidence in presenting with customers directly where demand requires
  • High standards of customer service and attention to detail
  • A high-reaching, keen-to-progress individual looking to develop their career
  • Experience in long-haul independent travel and good geographical knowledge
  • Ability to independently prioritize workload on a day-to-day basis
  • GDS (Amadeus or Galileo) experience would be preferable
  • Sound knowledge of Excel is vital, and good knowledge of Word and Hubspot beneficial

Salary & Benefits:

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience. The company offers a competitive salary, employee discounts, childcare vouchers, cycle-to-work scheme, contributory pension scheme, and opportunities for career progression.



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