Adventure Travel Operations Specialist
hace 9 horas
We take pride in our position as travel leaders, delivering exceptional experiences to customers worldwide.
Our UK Adventure division encompasses the Exodus Travels, Sawadee, and Headwater brands, offering a diverse range of experiences to discerning customers across multiple markets, including North America and Australasia.
This is an exciting opportunity for growth within the company.
Key Responsibilities:
- Distribute and process online bookings through the reservation system
- Distribute bookings made via the agent portal
- Manage absence through apps to support sales function, e.g., Distributely
- Handle distribution of E-Leads to web sales consultants via Hubspot
- Run reservation confirmation failure queue
- Handle flight failure queue and ticketing deadlines
- Cross-check that all overseas booking forms are actioned within SLAs
- Complete weekly and monthly reporting on sales consultant KPIs to support coaching from Team Leaders
- Complete monthly Customer Experience reporting, collating customer feedback, and review from various sources
- Liaise & establish relationships with Lead Generators, including Responsible Travel and Guardian Holidays, regarding any queries, reporting, and accounts
- Partnership & affiliate reporting and any additional reporting as the need arises by Team Leaders, the Head of UK Sales, and the Customer Director
About You:
- A strong travel background with a demonstrable passion and excitement for the adventure travel industry
- An excellent communicator who builds relationships quickly
- A friendly and professional manner
- A proactive & can-do attitude toward a constantly evolving role within a fast-paced and dynamic department
- Previous experience in a customer-facing role & confidence in presenting with customers directly where demand requires
- High standards of customer service and attention to detail
- A high-reaching, keen-to-progress individual looking to develop their career
- Experience in long-haul independent travel and good geographical knowledge
- Ability to independently prioritize workload on a day-to-day basis
- GDS (Amadeus or Galileo) experience would be preferable
- Sound knowledge of Excel is vital, and good knowledge of Word and Hubspot beneficial
Salary & Benefits:
The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience. The company offers a competitive salary, employee discounts, childcare vouchers, cycle-to-work scheme, contributory pension scheme, and opportunities for career progression.
-
Adventure Travel Sales Consultant
hace 4 semanas
San José, San José, Costa Rica Quark Expeditions A tiempo completoOverview of Quark Expeditions:We are a world-leading polar adventure travel company, with a rich history of innovation and exploration. Our diverse fleet of passenger vessels offers the widest range of polar itineraries in the industry.Your Role as Adventure Travel Sales Consultant:You will be responsible for driving top-line growth by prospecting new...
-
Adventure Guide for Costa Rica Travel Experiences
hace 3 semanas
San José, San José, Costa Rica Ventura Travel A tiempo completoAbout Ventura TravelVentura Travel is a German-based group of specialized travel brands that unlocks the adventurer in every person. We offer authentic, innovative, and sustainable travel experiences in Central America, focusing on Mexico, Guatemala, Costa Rica, and Panama.
-
Global Travel Ambassador for Costa Rica
hace 2 meses
San José, San José, Costa Rica Ventura Travel A tiempo completoJob Title: Global Travel Ambassador for Costa RicaAre you passionate about sharing the wonders of Costa Rica with travelers from around the world? Do you have a deep understanding of the country's culture, history, and natural beauty?We are seeking a skilled and charismatic Global Travel Ambassador to lead our groups of travelers on unforgettable adventures...
-
Travel Industry Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Europe Express A tiempo completoWe are seeking a dedicated and customer-focused Travel Industry Operations Specialist to join our team at Europe Express. In this role, you will play a vital part in supporting the needs of our US-based travel agent partners from deposit through trip completion.**Company Overview**Europe Express is a well-established company providing high-quality custom...
-
Travel Operations Process Specialist
hace 9 horas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewAt WNS Global Services, we are a global Business Process Management (BPM) leader. We combine operational excellence with deep domain expertise in key industry verticals to deliver business value to our clients worldwide.Job DescriptionWe are seeking an experienced Travel Operations Process Specialist to join our team. As a key member of our...
-
Polar Travel Sales Professional Opportunity
hace 1 día
San José, San José, Costa Rica Quark Expeditions A tiempo completoCompany Overview:Quark Expeditions is a leading specialist travel group providing customers with a diverse range of unique travel experiences, including adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and...
-
Travel Experience Creator
hace 2 semanas
San José, San José, Costa Rica Intrepid Travel A tiempo completoCompany Overview:Intrepid Travel is a leading tour operator that offers unique and immersive experiences for travelers. We are passionate about providing exceptional customer service and creating unforgettable moments for our customers.About the Role:We are seeking a highly skilled Product Assistant to join our team in San Jose, Costa Rica. As a Product...
-
San José, San José, Costa Rica Tcs Expeditions A tiempo completoWe pride ourselves on being travel experts at Tcs Expeditions, a rapidly growing international travel company.Our ambition is to build the world's leading experiential travel company with over 2000 colleagues across 30 countries worldwide. We share our knowledge, expertise, and standard processes to stay at the forefront of the travel industry.The Web...
-
Tour Guide for Costa Rica Adventure
hace 2 meses
San José, San José, Costa Rica Ventura Travel A tiempo completoAbout the Role:We are looking for a skilled Tour Guide to lead our small-group tours in Costa Rica. As our representative, you will be responsible for ensuring the smooth operation of our tours, providing exceptional customer service, and delivering unforgettable experiences for our guests.Key Responsibilities:Serve as the host, day-to-day guide,...
-
Travel Partnership Development Specialist
hace 3 semanas
San José, San José, Costa Rica Svc Slr A tiempo completoAbout SVC SlrSVC Slr is an innovative fintech organization at the forefront of redefining the travel industry.Job OverviewWe are seeking a Senior Project Specialist with expertise in partnership management, particularly in the travel and hospitality sector. The successful candidate will play a key role in establishing partnerships with telecom companies,...
-
Polar Travel Sales Expert
hace 4 semanas
San José, San José, Costa Rica Quark Expeditions A tiempo completoAbout Quark ExpeditionsWe are the pioneers of polar adventure travel, leading the industry since 1991. Our history is marked by groundbreaking achievements in polar exploration. From traversing the Northeast Passage to venturing into Antarctica, we have consistently pushed boundaries and redefined the possibilities of polar travel.Our diverse fleet of...
-
Customer Operations Support Specialist
hace 3 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
San José, San José, Costa Rica Tcs Expeditions A tiempo completoAbout UsTCS Expeditions is a leading provider of unique travel experiences. Our team has hosted guests on adventures of a lifetime for over 30 years, developing and operating over 300 expeditions to more than 200 destinations. We deliver unparalleled and significant experiences in unique destinations around the globe, operating luxury jet tours under our own...
-
Expert Travel Designer
hace 2 meses
San José, San José, Costa Rica Talento Experto A tiempo completoBecome a master travel creator and craft dream getaways for clients.Talento Experto is seeking ambitious, customer-focused Travel Agents to join our thriving agency. If you have a passion for exploring new destinations and helping others create unforgettable experiences, this opportunity might be perfect for you.As an Independent Travel Agent with Talento...
-
Luxury Travel Content Specialist
hace 3 meses
San José, San José, Costa Rica Tcs Expeditions A tiempo completoCareer OverviewTcs Expeditions is seeking a skilled Luxury Travel Content Specialist to join its Private Custom Travel team. As a key contributor to the team, this role will be responsible for crafting compelling content that showcases the company's luxurious travel experiences.Key ResponsibilitiesDevelop engaging sales proposals and sample itineraries that...
-
Luxury Travel Sales Professional
hace 4 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoCompany Overview: TCS Expeditions is a pioneering luxury travel company that has been hosting guests on unforgettable adventures for over 30 years. With an impressive portfolio of over 300 expeditions to more than 200 destinations, we offer unparalleled experiences in unique locations around the globe.Salary Range: $35-40,000 USD per yearJob Description: As...
-
San José, San José, Costa Rica Epex A tiempo completoCompany OverviewEPEX Travel is a US-based company dedicated to delivering an exceptional customer experience at every level of interaction. We're seeking a motivated individual to join our team as the Travel Division Director of Operations and Development.
-
Customer Operations Support Team Member
hace 7 días
San José, San José, Costa Rica Exodus A tiempo completoAbout Exodus TravelsWe are a leading adventure travel company delivering extraordinary experiences across over 90 countries worldwide. Our mission is simple: to improve life through travel.Our ValuesWe live by four core values: Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate. These values underpin our work and remind us why we do...
-
Global Operations Strategist
hace 3 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoTCS Expeditions: Luxury Tour Operations ExpertWe are seeking a highly skilled Global Operations Strategist to join our team in Costa Rica.About TCS ExpeditionsTCS World Travel hosts adventures for 30+ years, with 300 expeditions to 200+ destinations. Our all-inclusive journeys deliver meaningful experiences in unique destinations. We operate luxury jet tours...
-
Travel Operations and Development Leader
hace 2 semanas
San José, San José, Costa Rica Epex A tiempo completoLead Travel Division to New HeightsEPEX Travel seeks an ambitious and experienced professional to oversee the development and operations of our travel division. As a seasoned leader, you will drive growth, implement innovative strategies, and lead a team of corporate and leisure travel agents to deliver exceptional customer experiences.About Us:We are a...