Travel Industry Operations Specialist
hace 1 semana
We are seeking a dedicated and customer-focused Travel Industry Operations Specialist to join our team at Europe Express. In this role, you will play a vital part in supporting the needs of our US-based travel agent partners from deposit through trip completion.
**Company Overview**
Europe Express is a well-established company providing high-quality custom travel to Europe for North American clients. We serve private group and FIT leisure markets exclusively with travel advisors, booking air, rail, hotels, and sightseeing tours.
**Salary and Benefits**
This full-time position offers a competitive base salary of $50,000 annually, plus annual bonus opportunities, comprehensive health benefits, paid time off, and employee assistance programs.
**Job Responsibilities**
Your key responsibilities as a Travel Industry Operations Specialist will include:
- Collaborating with Europe Specialists, Support teams, and Travel Agents to ensure seamless servicing across teams.
- Price and recommend changes to reservations, including arrangements for air, hotels, sightseeing, and ground transportation.
- Process cancellation requests, reviewing reservations to determine penalties, and sending written communication to travel partners outlining penalties, non-refundable services, and next steps.
- Maintaining and developing strong knowledge of Europe Express products and services, educating travel agent partners about our offerings.
- Building and maintaining relationships with clients to drive loyalty and repeat business.
- Assisting customers with service disruptions, such as flight delays, industrial action, and severe weather impact.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- Multi-lingual skills with elevated verbal and written communication abilities in English.
- Previous support experience in the travel industry, preferably focusing on European destinations.
- Experience with B2B sales and account management, particularly in call center environments.
- Ability to handle multiple accounts, prioritize tasks, and deliver exceptional service to our customers.
- Basic math skills to audit reservations and resolve additional payment or refunds.
- Experience with web-based computer systems and ability to work across multiple platforms.
- Solid understanding of HubSpot and Microsoft Teams, with knowledge of GDS systems advantageous.
**Physical and/or Home Office Requirements**
You will require a dedicated workspace free from distractions, stable home internet connection (min. ADSL 20 mbps download, 10 mbps upload), and wireless connection preferred.
**Our Values**
We value passion, partnership, and leadership in our organization:
- Exceeding customer expectations by listening and asking the right questions.
- Crafting inspirational itineraries that delight our customers.
- Encouraging, exciting, and motivating each other as leaders.
Join us at Europe Express and contribute to our commitment to driving change through increasing awareness of unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.
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