Travel Industry Operations Specialist

hace 1 semana


San José, San José, Costa Rica Europe Express A tiempo completo

We are seeking a dedicated and customer-focused Travel Industry Operations Specialist to join our team at Europe Express. In this role, you will play a vital part in supporting the needs of our US-based travel agent partners from deposit through trip completion.

**Company Overview**

Europe Express is a well-established company providing high-quality custom travel to Europe for North American clients. We serve private group and FIT leisure markets exclusively with travel advisors, booking air, rail, hotels, and sightseeing tours.

**Salary and Benefits**

This full-time position offers a competitive base salary of $50,000 annually, plus annual bonus opportunities, comprehensive health benefits, paid time off, and employee assistance programs.

**Job Responsibilities**

Your key responsibilities as a Travel Industry Operations Specialist will include:

  • Collaborating with Europe Specialists, Support teams, and Travel Agents to ensure seamless servicing across teams.
  • Price and recommend changes to reservations, including arrangements for air, hotels, sightseeing, and ground transportation.
  • Process cancellation requests, reviewing reservations to determine penalties, and sending written communication to travel partners outlining penalties, non-refundable services, and next steps.
  • Maintaining and developing strong knowledge of Europe Express products and services, educating travel agent partners about our offerings.
  • Building and maintaining relationships with clients to drive loyalty and repeat business.
  • Assisting customers with service disruptions, such as flight delays, industrial action, and severe weather impact.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • Multi-lingual skills with elevated verbal and written communication abilities in English.
  • Previous support experience in the travel industry, preferably focusing on European destinations.
  • Experience with B2B sales and account management, particularly in call center environments.
  • Ability to handle multiple accounts, prioritize tasks, and deliver exceptional service to our customers.
  • Basic math skills to audit reservations and resolve additional payment or refunds.
  • Experience with web-based computer systems and ability to work across multiple platforms.
  • Solid understanding of HubSpot and Microsoft Teams, with knowledge of GDS systems advantageous.

**Physical and/or Home Office Requirements**

You will require a dedicated workspace free from distractions, stable home internet connection (min. ADSL 20 mbps download, 10 mbps upload), and wireless connection preferred.

**Our Values**

We value passion, partnership, and leadership in our organization:

  • Exceeding customer expectations by listening and asking the right questions.
  • Crafting inspirational itineraries that delight our customers.
  • Encouraging, exciting, and motivating each other as leaders.

Join us at Europe Express and contribute to our commitment to driving change through increasing awareness of unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.



  • San José, San José, Costa Rica Svc Slr A tiempo completo

    About SVC SlrSVC Slr is an innovative fintech organization at the forefront of redefining the travel industry.Job OverviewWe are seeking a Senior Project Specialist with expertise in partnership management, particularly in the travel and hospitality sector. The successful candidate will play a key role in establishing partnerships with telecom companies,...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company DescriptionWNS (Holdings) Limited is a global leader in Business Process Management (BPM). We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals. Our team in Costa Rica provides scalable and functional delivery, serving various industries like Retail and Consumer...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Overview">Wns Global Services is a leading provider of travel industry solutions, empowering companies to deliver exceptional customer experiences.


  • San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    Career OverviewTcs Expeditions is seeking a skilled Luxury Travel Content Specialist to join its Private Custom Travel team. As a key contributor to the team, this role will be responsible for crafting compelling content that showcases the company's luxurious travel experiences.Key ResponsibilitiesDevelop engaging sales proposals and sample itineraries that...


  • San José, San José, Costa Rica Get Your Beach On Travel A tiempo completo

    Corporate Travel Planner Job DescriptionWe are seeking a highly organized and detail-oriented CORPORATE TRAVEL PLANNER to join our team at Get Your Beach On Travel. This remote opportunity offers a flexible schedule, allowing you to work from anywhere with an internet connection.About the JobIn this role, you will be responsible for arranging professional...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Pfizer. In this critical role, you will be responsible for managing financial operations, ensuring compliance and controls are in place, and providing exceptional support to our internal and external stakeholders.Key ResponsibilitiesContribute to the completion...


  • San José, San José, Costa Rica Ventura Travel A tiempo completo

    Job Title: Global Travel Ambassador for Costa RicaAre you passionate about sharing the wonders of Costa Rica with travelers from around the world? Do you have a deep understanding of the country's culture, history, and natural beauty?We are seeking a skilled and charismatic Global Travel Ambassador to lead our groups of travelers on unforgettable adventures...


  • San José, San José, Costa Rica Svc Operations A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at Lonza, a leading global company in the life sciences industry.


  • San José, San José, Costa Rica Exodus A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    About Smith+NephewSmith+Nephew is a global medical technology company that designs, manufactures, and markets innovative products and services for the healthcare sector. Our goal is to help improve patient outcomes and quality of life.Career OpportunityWe are currently seeking an experienced Corporate Travel Compliance Specialist to join our team in Coyol,...


  • San José, San José, Costa Rica Svc Operations A tiempo completo

    Job Description:SVC Operations is a cutting-edge fintech company revolutionizing the financial services industry in Costa Rica. As a dynamic and innovative organization, we are seeking a highly skilled Senior Fintech Project Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects.Key...


  • San José, San José, Costa Rica American Airlines A tiempo completo

    About American Airlines">We are seeking a Senior Financial Operations Specialist to join our team at American Airlines. As a key member of our finance department, you will play a crucial role in supporting the day-to-day operations of our financial activities.Key Responsibilities:To support the processing and maintenance of finance and accounting activities...


  • San José, San José, Costa Rica Epex A tiempo completo

    Company OverviewEPEX Travel is a US-based company dedicated to delivering an exceptional customer experience at every level of interaction. We're seeking a motivated individual to join our team as the Travel Division Director of Operations and Development.


  • San José, San José, Costa Rica Epex A tiempo completo

    Lead Travel Division to New HeightsEPEX Travel seeks an ambitious and experienced professional to oversee the development and operations of our travel division. As a seasoned leader, you will drive growth, implement innovative strategies, and lead a team of corporate and leisure travel agents to deliver exceptional customer experiences.About Us:We are a...


  • San José, San José, Costa Rica Erika4Travel A tiempo completo

    **Job Summary:**Erika4Travel is seeking a talented Travel Experience Coordinator to join our team. In this role, you will be responsible for assisting corporate clients in planning and booking travel arrangements.**Responsibilities:**Assist clients in planning and booking flights, accommodations, and transportationResearch and provide the best travel options...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Overview:**Crg Solutions seeks a highly skilled Dental Industry Liaison Specialist to join our team. As a liaison, you will be responsible for building strong relationships with medical providers and fostering a positive experience for them.**Estimated Salary Range:** $45,000 - $60,000 per year, depending on location and experience.**Key...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Travel and Expense Risk Management Specialist to join our team at Smith+Nephew. As a key member of our organization, you will be responsible for ensuring the safety and well-being of all company travelers while managing compliance with our Global Travel and Expense Policy.About the Role:Duty of Care...


  • San José, San José, Costa Rica Erika4Travel A tiempo completo

    Corporate Travel Agent Job OverviewAre you passionate about travel and looking for a rewarding career? Erika4Travel is seeking a Corporate Travel Agent to join our team in a remote, entry-level position. This opportunity allows you to work on your own schedule while earning commissions and enjoying travel perks and discounts.Job Responsibilities:Assist...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    **Job Overview**We are seeking a highly skilled Facilities Operations Specialist to join our team at SoftwareOne in Costa Rica, San Jose. This is a full-time position that offers a unique opportunity to work on meaningful projects and enhance your skills.**Responsibilities**As a Facilities Operations Specialist, you will be responsible for maintaining...