Europe Travel Coordinator
hace 11 horas
We are seeking a dedicated and hardworking professional to join our growing team of travel experts at Europe Express.
About the Role:
This full-time position offers 26,000 USD per year plus commission, health benefits, paid time off, travel benefits, employee assistance program, and career progression opportunities. The successful candidate will be responsible for supporting the needs of our travel agent partners in the period between initial deposit and trip completion.
Responsibilities:
- Discover client needs through consultative sales approach
- Create custom Europe destination itineraries, including arrangements for air, hotels, sightseeing, and ground transportation
- Research and price services to align with client budget expectations
- Provide guidance and make recommendations on routing of itinerary based on client needs
- Re-sell product when necessary, e.g., hotel closures, major airline schedule changes, service disruptions
- Educate travel agent partners about Europe Express products
- Develop and maintain relationships with clients to ensure repeat business
- Research and maintain current knowledge of all product offerings
- Exceed customer expectations and NPS satisfaction targets
Requirements:
- 3+ years of sales experience in the travel industry, with a focus on Europe destinations required
- Proven success in meeting or exceeding inside sales goals required
- Demonstrated customer service and self-management skills required
- Background in a consultative sales environment, preferably within the travel industry required
- Experience with business-to-business sales and relationship/account management building skills preferred
- Experience with web-based computer systems required
- Knowledge of airline reservation GDS systems desired (Amadeus preferred)
- High level of written and verbal English communication skills
- Ability to work independently and as a team
- Ability to work hours aligned with Pacific Time Zone
- Strong knowledge of Hubspot and MS Teams
- Must be flexible and responsive to changing priorities while working to meet immediate deadlines
Physical and/or Home Office Requirements:
Reliable and secure internet: minimum of 30mbps download and 6mbs upload speed. Confidential space to protect company sensitive information. Requires ability to sit for long periods of time.
About Us:
We value teamwork, passion, partnership, and leadership. We care about the long-term well-being of our employees, customers, and suppliers. We strive to cultivate a diverse, equitable, and inclusive environment where everyone can flourish.
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