Polar Client Experience Liaison

hace 12 horas


San José, San José, Costa Rica Quark Expeditions A tiempo completo
Unlock the Art of Exceptional Customer Service

We are seeking a highly motivated and skilled Client Services Representative to join our team in San Jose, Costa Rica.

About Us

At Quark Expeditions, we specialize in creating life-changing experiences for our clients. Our commitment to delivering unparalleled polar expertise has earned us a reputation as leaders in the industry.

We are part of the Travelopia group, one of the world's leading specialist travel groups, offering a diverse range of unique travel experiences, including adventure travel, safaris, private jet, and polar expeditions.

Our company is built on a passion for exploration and a dedication to exceeding customer expectations. We believe that every client deserves a trip of a lifetime, and our team is committed to making that happen.

Job Description

The successful candidate will be responsible for providing exceptional customer service, managing client inquiries, and ensuring seamless execution of bookings and travel arrangements.

  • Fulfillment and follow-up of B2B and web bookings
  • Update customer information in CRM/Softrip during and after each client touch point
  • Follow up with clients post-sale to offer ancillary products and services
  • Handle client requests for changes or cancellations
  • Liaise with suppliers for pre/post-travel needs

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in using various computer programs and reservation systems.

Requirements

To succeed in this role, you will need:

  • Minimum 2 years of customer experience
  • Minimum 1 year of sales experience
  • A love of customer service, sales, and travel
  • Exceptional customer service and outstanding selling skills
  • Excellent English interpersonal skills, verbal and written, plus one additional language (Spanish, German, or Portuguese)
  • Problem-solving/complaint resolution skills
What We Offer

In return for your hard work and dedication, we offer:

  • Competitive base salary
  • A fascinating opportunity to work with a dynamic team
  • Professional development opportunities
  • A comprehensive benefits package
  • Discounts on travel with Quark Expeditions and Travelopia subsidiaries


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