Customer Experience Liaison

hace 3 días


San José, San José, Costa Rica Innteci - Quid - Bgwi A tiempo completo
Role Overview

We are seeking a Customer Experience Liaison to play a crucial role in delivering exceptional service to our clients who manage global operations.

Responsibilities
  • Act as the primary point of contact for clients, handling inquiries and updates with professionalism and care.
  • Monitor and manage client orders, ensuring timely and accurate delivery through various logistical channels.
  • Track order statuses and conduct follow-up activities to ensure client satisfaction, addressing concerns and offering solutions proactively.
  • Maintain detailed records of client interactions, order statuses, and feedback to ensure transparency and accountability.
  • Prepare and share regular status reports with clients and internal stakeholders.
Requirements

Academic/Training:

  • Bachelor's degree in Business Administration, International Trade, Logistics, or a related field.

Experience:

  • Analyst level: 1-3 years of experience in customer success, account management, logistics, or a similar role.
  • Junior level: 6 months to 1 year of work experience in any professional role (related experience is not mandatory).

Skills:

  • Proficiency in English (advanced level required).
  • Exceptional relationship management and communication skills.
  • Strong attention to detail and organizational abilities.
  • Ability to work effectively in a fast-paced environment while managing multiple priorities.
  • Proficiency in Microsoft Office Suite and other productivity tools.
Company Overview

Innteci - Quid - Bgwi is an international company focused on providing services and developing administrative, management, and technology solutions for businesses in the public and private sectors.

Our operations span across Spain, the United States, Mexico, Central America, and South America. Our mission is to foster strong teams and attract talented professionals seeking stability and growth.

We are committed to maintaining and promoting a positive work environment that ensures our employees thrive in dynamic and collaborative settings.



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