Customer Experience Strategist

hace 15 horas


San José, San José, Costa Rica Cisco Systems A tiempo completo

Overview

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Cisco Systems is a global technology leader that has been shaping the future of the internet for over 36 years. We help our customers transform their businesses through digital technologies, and our customer experience organization plays a crucial role in this effort.

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About the Role

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We are seeking an experienced Customer Success Executive to join our team. As a key member of our customer experience organization, you will be responsible for ensuring that our largest customers achieve their business outcomes from our subscription solutions.

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Key Responsibilities

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The successful candidate will have a proven track record of leading customer-facing organizations and IT industry experience. They will be responsible for developing and executing a strategic success plan for their customers, understanding their business goals, environment, pain points, and operational maturity. The ideal candidate will also have strong relationship-building skills, with the ability to collaborate with key stakeholders, including business unit executives, sales executives, delivery executives, CX executives, consulting executives, partners, and their executives.

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Additionally, the candidate should have a strong grasp of relevant success stories, customer KPIs, and best practices to drive superior outcomes. They should also be able to manage influence through persuasion, negotiation, and consensus building, with excellent executive-level communication and presentation skills.

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Requirements

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To be successful in this role, the candidate should have:

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  • ">
  • 10+ years' experience in leading customer-facing organizations and IT industry.">
  • Proven successful consulting with key technical and sales acumen.">
  • 5+ years of experience with subscription and software offers.">
  • Ability to manage influence through persuasion, negotiation, and consensus building.">
  • Strong empathy for customers and a passion for revenue and growth.">
  • Demonstrated desire for continuous learning and improvement.">
  • Enthusiastic and creative leader with the ability to inspire others.">
  • Excellent executive-level communication and presentation skills.">
  • Bachelor's degree required, Master's degree preferred.">
  • Fluency in English and Spanish languages.">
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What We Offer

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Cisco Systems offers a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

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Join our team and be part of shaping the future of the internet

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