Digital Experience Strategist

hace 1 mes


San José, San José, Costa Rica Webhelp A tiempo completo

Overview

We are seeking a skilled Digital Experience Strategist to join our team at Webhelp in Pavas, Costa Rica.

About the Role

This is a hybrid position that combines UX Design and Research responsibilities.

Main Responsibilities

Create user-centered design solutions for Concentrix Catalyst.

  • Digest existing background materials to understand Partner expectations & define problems to be solved.
  • Create journey maps of current & to-be user experiences.
  • Conduct design discovery around OOTB capabilities and make recommendations for customization.
  • Create user flows and design concepts to validate design solutions with end users.
  • Perform usability testing and create research plans, participant recruiting, testing sessions, synthesis of findings, and usability readouts.
  • Create high-fidelity prototypes to reflect final UX vision.

Benefits

This role comes with an estimated annual salary of $65,000 - $75,000 based on industry standards and location.



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