Digital Experience Strategist
hace 1 mes
Overview
We are seeking a skilled Digital Experience Strategist to join our team at Webhelp in Pavas, Costa Rica.
About the Role
This is a hybrid position that combines UX Design and Research responsibilities.
Main Responsibilities
Create user-centered design solutions for Concentrix Catalyst.
- Digest existing background materials to understand Partner expectations & define problems to be solved.
- Create journey maps of current & to-be user experiences.
- Conduct design discovery around OOTB capabilities and make recommendations for customization.
- Create user flows and design concepts to validate design solutions with end users.
- Perform usability testing and create research plans, participant recruiting, testing sessions, synthesis of findings, and usability readouts.
- Create high-fidelity prototypes to reflect final UX vision.
Benefits
This role comes with an estimated annual salary of $65,000 - $75,000 based on industry standards and location.
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