Customer Experience Ambassador

hace 1 día


San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo
Job Overview

We are seeking a highly skilled Customer Service Representative to join our dynamic team at Costa Rica's Call Center.

About the Role:

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced call center environment. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support via phone, email, or chat.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize strong communication skills to build rapport with customers and provide personalized solutions
• Collaborate with internal teams to ensure seamless issue resolution and improve overall customer satisfaction
• Stay up-to-date on product knowledge and services to provide accurate information to customers

Requirements:

• Previous experience in customer service or a call center (preferred)
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize effectively in a fast-paced environment
• Basic computer skills and familiarity with CRM software

Benefits:

• Competitive salary of $35,000 per year, matching the industry standard for call centers in Costa Rica
• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
• Opportunities for growth and development within the company, with a clear career path for advancement
• A fun and supportive work environment, complete with an employee game room featuring classic pinball machines and regular air hockey tournaments

Why Join Our Team?

At Costa Rica's Call Center, we prioritize integrity and excellence in everything we do. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team members enjoy a healthy work-life balance, with weekends off and opportunities to pursue their passions outside of work.

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