Customer Service Ambassador

hace 12 horas


San José, San José, Costa Rica Grupo Stt A tiempo completo

**Job Summary**

We are seeking a highly skilled and dedicated Support Experience Liaison to join our team at Grupo Stt.

As a key member of our customer service team, the Support Experience Liaison will play a vital role in ensuring that our customers receive exceptional support and service. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage Large Volumes of Customer Interactions: Respond promptly and professionally to customer inquiries via various channels, including phone, email, and chat.
  • Sales Lead Generation: Identify opportunities to upsell and cross-sell products or services to existing customers, driving revenue growth for Grupo Stt.
  • Customer Needs Assessment: Empathetically understand customer concerns and needs, providing tailored solutions to resolve issues and meet expectations.
  • Relationship Building: Foster long-term relationships with customers through open, transparent, and proactive communication, ensuring high levels of satisfaction and loyalty.
  • Problem Resolution: Efficiently handle customer complaints, addressing root causes and implementing effective solutions within established timeframes.

**Benefits and Requirements:**

  • Strong Communication and Interpersonal Skills: Ability to build rapport with customers, colleagues, and management.
  • Proactive Problem-Solving: Think critically and creatively to resolve complex customer issues.
  • Adaptability and Flexibility: Thrive in a dynamic environment, adjusting to changing priorities and deadlines.
  • Technology Proficiency: Familiarity with CRM software, communication tools, and other relevant systems.
  • Continuous Learning: Commitment to ongoing training and development, staying up-to-date on industry trends and best practices.

**Why Choose Us?**

Grupo Stt offers a supportive and collaborative work environment, with opportunities for growth and professional development. As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and a chance to make a meaningful impact on our customers' lives.



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