Customer Experience Ambassador

hace 1 día


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**About Us**

At Marriott Worldwide, we believe in creating unforgettable experiences for our guests. Our hotels are designed to provide a unique blend of style, comfort, and functionality, making every stay an occasion to remember.

**Your Role**

As a Guest Experience Expert with AC Hotels, you will be the ambassador of exceptional service. You will have the opportunity to work with diverse groups of guests from around the world, each with their own stories and preferences. Your goal will be to create a seamless experience that leaves a lasting impression.

**Key Responsibilities**

You will be responsible for delivering personalized attention to detail, ensuring that every guest feels valued and appreciated. This may involve:

  • Processing operational needs efficiently and effectively
  • Addressing guest requests promptly and professionally
  • Completing reports and providing updates as required
  • Sharing knowledge of local attractions and activities with guests

**Requirements**

To succeed in this role, you will need to possess excellent communication skills, both verbal and written. You should be able to work independently and as part of a team, with a high level of flexibility and adaptability. Additionally, you will need to maintain confidentiality, protect company assets, and uphold quality standards at all times.

**Physical Demands**

This role requires prolonged standing, walking, and moving throughout the hotel. You will also need to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and 100 pounds with assistance. Manual dexterity and fine motor skills are essential for performing tasks such as reaching overhead and below the knees.

**What We Offer**

In return for your hard work and dedication, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and creating unforgettable experiences, we encourage you to apply for this exciting opportunity.



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