Customer Service Ambassador

hace 1 día


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Overview**

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world.

We are seeking a skilled Telefonista to join our team at Solaz a Luxury Collection Resort Los Cabos, where you will play a key role in delivering exceptional guest experiences.

As a member of our Rooms & Guest Services Operations team, you will be responsible for providing personalized service to our discerning guests, ensuring their stay with us is nothing short of extraordinary.

**Key Responsibilities:**

  • Follow all company policies and procedures, maintaining confidentiality of proprietary information and protecting company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, assisting individuals with disabilities, and thanking them with genuine appreciation.
  • Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals.

**Requirements:**

  • You must have excellent communication skills, both written and verbal, with the ability to interact effectively with guests and colleagues.
  • You should be able to work independently, prioritizing tasks and managing your time efficiently to meet deadlines.
  • A high school diploma or equivalent is required, with previous experience in customer-facing roles highly desirable.

**Benefits:**

  • Marriott International offers a competitive salary, plus benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
  • You will also enjoy opportunities for professional growth and development, as well as access to exclusive employee discounts and perks.

**About Marriott Worldwide:

At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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