Customer Service Ambassador for Amazon Supply Chain

hace 16 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

**About Us**

Amazon Support Services Costa Rica Srl is a dedicated customer service organization focused on delivering exceptional support to the Amazon Supply Chain network. Our team plays a vital role in ensuring hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), from Amazon FCs to carrier hubs, and from Amazon Delivery Stations to customers.

**Key Responsibilities**

We are seeking highly motivated and skilled Customer Service Representatives to join our team. As a key member, you will be responsible for:

  • Navigating the Amazon website, researching accounts, reviewing options, and communicating solutions effectively to customers.
  • Actively problem-solving and innovating on behalf of customers with good judgment to ensure the best possible outcome.
  • Following detailed verbal and written instructions to deliver high-quality service.
  • Empathizing with and prioritizing customer needs to provide a personalized experience.

**Requirements & Qualifications**

To succeed in this role, you must possess the following skills and qualifications:

  • Be at least 18 years old with a valid national ID or permanent resident ID (Dimex).
  • Hold a High School Diploma or equivalent.
  • Be fluent in English and Spanish (bilingual position).
  • Have strong typing, phone, and computer navigation skills.
  • Be able to follow detailed verbal and written instructions.

**Preferred Qualifications**

We prefer candidates who are self-driven, motivated, and task-oriented, with the ability to learn quickly and operate with minimal support from Manager and Lead. If you are customer service oriented, adaptable, and comfortable with a multi-tasking, high-energy environment, we encourage you to apply.

**Our Benefits**

As a full-time Amazon employee, you can expect a competitive compensation package, opportunities for growth and development, and a dynamic work environment. Our Customer Service is open 24 hours per day, 7 days a week, and your work schedule may fall anywhere within these hours, including weekends and potential overtime.



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