Customer Retention and Relationship Builder
hace 4 días
About the Role:
We are seeking a highly skilled Customer Retention Representative to join our team at Support Services Group Costa Rica. This role is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Manage inbound and outbound calls with efficiency and courtesy, ensuring timely resolution of customer inquiries and issues.
- Follow conversation prompts and scripts when handling different topics, providing tailored solutions that meet customer needs.
- Identify customers' needs, clarify their information, research their issues, and provide effective solutions or alternatives.
- Seize opportunities to upsell products when they arise, promoting relevant offerings to enhance customer satisfaction.
- BUILD sustainable relationships by going the extra mile to engage customers and address their concerns.
- Maintain accessible, comprehensive records of all conversations in our call center database, ensuring seamless communication and issue tracking.
- Meet or exceed personal/team qualitative and quantitative targets, driving business growth and excellence.
Requirements and Qualifications:
- 1-2 years of proven experience in retention, collections, or outbound sales, demonstrating a track record of success in customer-centric roles.
- Excellent written and verbal communication skills, with the ability to effectively convey complex information and resolve customer complaints.
- Strong phone and verbal communication skills, including active listening skills, to ensure empathetic understanding of customer needs.
- Ability to address complaints and issues with effective solutions and a positive attitude, maintaining a customer-focused approach.
- Comfortability with CRM systems and best practices, leveraging technology to drive customer engagement and retention.
- Empathetic customer focus, flexibility to manage diverse personality types, and adaptability to changing situations.
- Ability to multi-task, set priorities, and manage time effectively, balancing multiple responsibilities and deadlines.
About Support Services Group:
Benefits:
- Full-Time & Part-Time Schedules: We offer 9 hours schedules as Full-Time and 6 hours schedules as Part-Time schedules, allowing you to balance work and personal life.
- Cool Clients: We partner with innovative companies, offering stability and opportunities for growth.
- Growth Opportunities: As a fast-growing company, we have numerous opportunities for career advancement and professional development.
- Competitive Salaries: We offer great compensation in USD, paid bi-weekly, with performance-based incentives.
- Work from Home (limited): Eligible agents can work from home on certain projects, based on performance and client agreements.
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