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As a key member of the Microsoft Customer Service & Support (CSS) organization, you will play a pivotal role in shaping the company's end-to-end customer experience. With over 17,000 employees worldwide, our organization is responsible for driving strategy, design, and implementation of Microsoft's customer-centric approach.
The CSS organization builds trust and confidence with every person and organization through delivering a seamless support experience. As a Technical Customer Experience Leader, you will help customers and partners resolve complex technical issues efficiently, prevent future problems from occurring, and drive innovation to achieve more from their Microsoft investment.
You will lead a team of Support Engineers with deep product knowledge, managing customer relationships, enabling your team to deliver exceptional customer experiences, and driving Microsoft Product Improvement. This opportunity will accelerate your career growth and hone your skills in customer relationship management, technology industry knowledge, and building diverse teams.
This role offers flexibility, allowing you to work up to 50% from home. At Microsoft, we empower every person and organization on the planet to achieve more. Our culture values respect, integrity, and accountability, fostering a culture of inclusion where everyone can thrive at work and beyond.
