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Strategic Customer Relationship Manager
hace 2 semanas
Syniverse is the world's most connected company, shaping the future of intelligent connectivity.
We develop innovative technologies that enable seamless interactions between people, businesses, and devices.
Job DescriptionThe Associate Customer Success Manager plays a vital role in our customer-facing team, responsible for developing strategic metrics, analyzing customer reporting, and problem-solving.
The objectives of this role are to build loyalty, increase retention, and grow revenue with existing customers by helping solve business problems with Syniverse solutions.
Key Responsibilities:- Account Management: Establish trusted partnerships with assigned clients, drive value with our products, and work closely with customers to understand their measures of success.
- Lead Problem Analysis/Resolution: Assist the implementation team with issues that may need escalation within the customer's organization or Syniverse to ensure successful and timely deployment of new services.
- Administration: Contribute to the success of the customer management team by learning Syniverse's mobile engagement platform, messaging platform, and report metrics back to leadership and customers.
- Experience: 2+ years in customer service, 2+ years in sales experience desirable.
- Knowledge: BS/BA, preferably in Business or Marketing, Syniverse product knowledge desirable.
- Skills: Ability to quickly develop effective working relationships, strong analytical and problem resolution skills, strong control and follow-up skills, effective business writing skills.
At Syniverse, we offer a competitive total compensation package, flexible remote work options, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
Join us as we shape the future of intelligent connectivity and make a meaningful impact on our customers' businesses.
