Customer Support Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

We are a leading global information services company that helps businesses and individuals make informed decisions by providing data, technology, and consulting solutions.

Role Overview

This is a full-time role as a Client Services Associate II at Experian. We are seeking an experienced customer service professional to join our team in providing exceptional support to our clients.

Key Responsibilities
  • Demonstrate strong communication skills to understand client needs and provide effective solutions.
  • Provide product training to clients to ensure they can utilize our services effectively.
  • Diagnose and resolve complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security compliance regulations.
  • Coordinate client requests and service needs with internal departments to ensure client requirements are met.
Requirements
  • High school diploma or equivalent required; Bachelor's degree in business administration or related field preferred.
  • Minimum 2-3 years of advanced customer service experience.
  • Excellent English written and oral communication skills.
  • Strong problem-solving and organizational skills.
  • Intermediate Excel skills and mainframe or Access experience a plus.
What We Offer
  • A competitive salary estimated at $65,000 per year.
  • An annual performance bonus.
  • Medical, life, and dental insurance.
  • Flexible work arrangements and the opportunity to work from home.
  • Paid time off and bereavement leave.
  • Education reimbursement and family bonding programs.
About You

We are looking for a highly motivated individual who is passionate about delivering exceptional customer service. If you have a strong desire to help others and possess excellent communication and problem-solving skills, we encourage you to apply for this role.



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