Customer Service Professional with Strong Technical Skills
hace 3 días
Emerson is a leading company that values innovation and customer satisfaction.
Job DescriptionWe are seeking a highly skilled Customer Care Analyst to join our team in Brasil. As a key member of our sales support team, you will be responsible for providing exceptional customer service and technical support to internal and external customers.
Key Responsibilities:- Input orders into Salesforce and Oracle Systems accurately and efficiently
- Create, retrieve, open, and validate customer purchase orders prior to inputting in the Digital Platforms
- Perform customer setup activities to ensure accurate processing of orders and delivery of goods and services
- Create new contacts and accounts for end users or sold to/ship to accounts
- Support software fulfillment to ensure customer receipt of software via licensing platforms
- Support hardware fulfillment by communicating with customers about expected shipping dates and expedited order solutions
- Provide daily support to Brasil Sales teams and Managers
- Input Return Material Authorizations (RMA)
- Manage daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address, and PO updates
- Perform customer-related financial transactions such as credit and debit memos per operating policies and procedures
- Manage disputes issues including invoicing processes
- Respond to inquiries related to Expedite issues, working effectively with Managers and other teams
- Respond to inquiries from various businesses in a timely manner in a solution-oriented mindset
- High School Diploma from an accredited school or institution
- Minimum 3-5 years of experience in similar positions in sales support and customer service
- Demonstrate strong computer and analytical skills using the complete Office Package
- Understanding of Global Market related to Channel Partners, Resellers, and End Users
- Strong Problem-Solving skills
- Ability to work under pressure and high demand
- Teamwork
- Great interpersonal and Communication skills with customers, teammates, and local or external leaders
- Good handling of time management
- Be disciplined, organized, and have consistency
- Written and verbal English skills
- Written and verbal Portuguese skills
We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
OthersThis role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced customer-centric environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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