Business Process Management Professional

hace 16 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

Company Overview

WNS Global Services, a global leader in Business Process Management (BPM), offers unparalleled business value to over 400 clients worldwide. By combining operational excellence with deep domain expertise in key industry verticals, we deliver high-impact solutions that drive agility and excellence into our clients' business processes.

Our Mission

At WNS, our mission is to enable clients to outperform through our passion for service and innovation. We pursue a client-centric approach, creating impactful solutions that meet their unique needs and goals.

Values-Driven Culture

Our culture is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We promise our employees a structured career path, professional development opportunities, and a work environment that fosters growth and success.

Job Description

As a Business Process Management Professional - Customer Service, you will be responsible for providing exceptional customer service support for various activities, including credit and underwriting, launch, invoice management, customer service, process and system governance, and case routing. You will work closely with cross-functional teams to ensure timely resolution of issues and requests.

Key Responsibilities:



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