Business Process Management Specialist
hace 12 horas
WNS Global Services is a leading Business Process Management (BPM) company that delivers exceptional services to its clients worldwide. With a strong presence in the industry, WNS has established itself as a trusted partner for businesses seeking to optimize their processes and achieve operational excellence.
Job DescriptionThe Customer Support Specialist plays a vital role in providing top-notch customer service to our clients. This includes answering and processing inbound calls, making outbound calls to resolve issues, and managing incident lifecycles from opening to closure.
Key Responsibilities- Answer and process all inbound calls to the Service Desk
- Make outbound calls to resolve issues and provide extended support on identified technologies and products
- Manage incident lifecycles, including opening, transferring, following up, and closing incidents with customer approval
To be successful in this role, you should possess a strong technical competency, excellent communication skills, and the ability to work in a fast-paced environment. Additionally, proficiency in French, Spanish, and English languages is required.
Benefits of Working at WNSAs a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.
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