Business Process Specialist

hace 1 día


San José, San José, Costa Rica Mondelez International A tiempo completo

**Mondelez International: Where Opportunity Meets Excellence**

We are seeking a highly skilled Business Process Specialist to join our Global Business Services team in Latin America. As a key member of our service operations, you will play a crucial role in driving business growth and excellence through process improvement and optimization.

About the Role:

The ideal candidate will have experience in compensation administration, process design, and mapping, with a strong background in data analysis and interpretation. You will be responsible for ensuring that service level agreements and obligations are met, analyzing and reporting on exceptions, and providing recommendations for process improvements.

Main Responsibilities:**

  • Drafts and sends year-end communications to inform managers that compensation statements are ready.
  • Prepares data for year-end templates and performs user acceptance testing in the comp planning tool per test scripts.
  • Prepares payroll files for incentive and/or trigger merit activation.
  • Communicates denial on compensation action with rational to original requestor or resubmit within guidelines.
  • Sends local surveys to participants; works with COE to consolidate survey results and shares them with participants.
  • Administers non-union blue collar, offline, and work council negotiation salary increases in Workday, communicates to employee's manager, providing salary change letter as appropriate.
  • Supports the coordination of annual salary and ad hoc survey delivery with vendor, collects survey data, and provides to requestor.
  • Performs data quality, validation check of salary range and merit matrix settings; supports the annual salary planning; makes recommendations and gets approval.


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