Business Process Improvement Specialist

hace 17 horas


San José, San José, Costa Rica Zm Financial Systems A tiempo completo

At Zm Financial Systems, we empower people to make better decisions and achieve brighter futures.

We are a leading provider of credit ratings and research, and our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.

Our Regulatory Support and Controls (RSC) team in MIS Operations is responsible for the execution, support, remediation and controls of processes and enabling technology that support the end-to-end credit rating process and regulatory-mandated processes.

We are looking for a Business Process Improvement Specialist to join our RSC team.

The successful candidate will serve a primary role in delivering key initiatives and managing business processes that are critical to the execution of our strategies and establishing standard operational objectives.

Key responsibilities include:

  • Performing global tactical operations activities and participating in cross-functional projects related to the end-to-end MIS ratings process, business transformation directives and evolving regulatory requirements
  • Reviewing and validating rating process output, including documents, reports and communications, to identify and remediate potential errors and ensure analysts are complying with regulatory requirements and our policies, procedures and guidelines
  • Discussing findings with Process Owners, and coordinating with them to resolve any issues or questions
  • Recommending opportunities to standardize operational business processes and enhance operating efficiency for the end-to-end rating process
  • Performing root cause analysis, remediation and process improvements to strengthen operational controls and enhance business processes

The ideal candidate will have an undergraduate degree in business, finance/economics, audit or a similar field, and 0-3 years of business process or business analysis experience with strong analytical and problem-solving skills.

A self-motivated individual with excellent interpersonal skills, able to interact comfortably with different levels of management and articulate/present issues clearly and succinctly, will thrive in this role.



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