Commercial Operations Process Improvement Specialist

hace 21 horas


San José, San José, Costa Rica Moody'S Corporation A tiempo completo

What We Offer

Moody's Corporation is a leading provider of credit ratings, research, and analysis that contribute to transparent and integrated financial markets. Our company values independent thought and promotes a work environment that maximizes the contributions of all employees.

We offer our employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave

Job Description

The Commercial Operations Process and Controls team is focused on driving improvement to Commercial Group processes based on Lean Six Sigma, Design Thinking, and Agile methodologies. This role is responsible for implementing process and risk-focused programs, projects, and support resources. The primary focus is on supporting the global Commercial Group by establishing an effective program management office and leading process and control-focused projects.

This business process and risk-focused role involves overseeing and supporting the management of local Commercial teams within Costa Rica. The individual will be measured on successful implementation of specific initiatives and increase in operational effectiveness, controls, and team management.

Responsibilities

Under the supervision of the SVP Commercial Operations Process, this role assigns work to and manages the performance of Commercial Operations Process and Control associates on Lean Six Sigma and Risk Management efforts supporting processes within Commercial and those impacting downstream process efficiencies.

Key responsibilities include:

  • Leading process and control-focused projects within the Commercial Group using process improvement frameworks and methodologies
  • Driving projects to enhance overall experience for end clients/issuers by identifying customer pain points, performing root cause analysis, and implementing identified improvements
  • Launching initiatives to increase end-to-end process efficiency, minimize waste, improve effectiveness, and controls by performing process reviews, identifying wastes, and reducing manual intervention
  • Partnering with various teams within the global Commercial Group to define, diagnose, improve, document, and implement changes to existing/new processes
  • Supporting Commercial Group leadership in identifying, implementing, and rolling out new and/or revised business processes
  • Collaborating with business, data, technology, risk, legal, compliance, and innovation resources to implement agreed improvements
  • Contributing to technology governance by reviewing, prioritizing, and developing specifications of ideas under assessment
  • Assuming the role of Process owner for assigned Relationship Management processes with the Commercial Group
  • Auditing, uncovering, and resolving data issues affecting control reporting, as well as defining and implementing data cleanup routines
  • Embedding metrics to track and measure the impact of improvements
  • Overseeing, planning, and prioritizing process-related projects in the pipeline
  • Ensuring the PMO framework utilizes best practices, methodologies, frameworks, process, and data tools and repositories for planned, in-flight, and completed projects
  • Project governance for in-flight process projects, including reporting, tracking timelines, identifying delays, highlighting risks and issues, and ensuring successful completion of projects
  • Managing one or more direct reports, coaching, and developing direct reports to meet evolving business needs
  • Representing the Commercial region in internal meetings, where applicable

Qualifications

Dynamic resource with ability to work independently and operate within a team. Key qualifications include:

  • Bachelor's degree in Business, Economics, or IT background. A Master's degree is appreciated.
  • 8+ years of working experience with a solid background in Project Management, Process Management, and Program Management Office.
  • 5+ years of practical experience leading Lean Six Sigma projects to deliver results.
  • Experience with Design Thinking methodologies.
  • Certification as a Black-Belt preferred.
  • Experienced in managing large complex and mid-size projects within the financial industry, preferred.
  • Experience with defining, designing, documenting, and implementing business processes.
  • Working knowledge of technology governance processes and data analysis tools.


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