Senior Process Management Specialist

hace 2 días


San José, San José, Costa Rica Moody'S A tiempo completo
Job Description

We are seeking a highly skilled Senior Process Management Specialist to join our team at Moody's in Costa Rica. This is a full-time position that requires a strong background in project management, process management, and program management office experience.

About the Role:

  • This role will involve leading process and control focused projects within the Commercial Group by following process improvement frameworks and methodologies.
  • You will drive projects that aim at enhancing overall experience for our end clients/issuers by identifying customer pain points, performing root cause analysis, and implementing identified improvements.
  • You will launch initiatives that increase end-to-end process efficiency, minimize waste, improve effectiveness & controls by performing process reviews, identifying wastes, and reducing manual intervention.
  • You will partner with various teams within the global Commercial Group to define, diagnose, improve, document, and implement changes to existing/new processes.
  • You will support Commercial Group leadership in identification, implementation, and rollout of new and/or revised business processes.
  • You will collaborate with business as well as data, technology, risk, legal, compliance, and innovation resources to implement agreed improvements.
  • You will contribute to technology governance process by reviewing, prioritizing, and developing specifications of ideas under assessment.
  • You will assume the role of Process owner for assigned Relationship Management process(es) with the Commercial Group.
  • You will audit, uncover, and resolve data issues that affect control reporting as well as define and implement data cleanup routines.
  • You will embed metrics to track and measure the impact of our improvement.
  • You will oversee, plan, and prioritize the process-related projects in the pipeline.

Qualifications:

  • Degree in Business, Economics, or IT.
  • 8+ years of working experience with a solid background in Project Management, Process Management, and Program Management Office.
  • 5+ years of practical experience leading Lean Six Sigma projects to delivered results.
  • Experience with design thinking methodologies.
  • Certification as a Black-Belt preferred.
  • Experienced in managing large complex and mid-size projects within the financial industry (preferred).
  • Proficiency in Microsoft Excel, Word, PowerPoint, Project, Access, and Visio.

Salary Range:

$120,000 - $180,000 per annum, depending on qualifications and experience.



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