Process Management Specialist

hace 2 días


San José, San José, Costa Rica Jll A tiempo completo

JLL supports the well-being of its employees, both personally and professionally.

**Key Benefits:**

We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health. Our supportive culture is designed to promote work-life balance and foster personal growth.

**About the Role:

We are seeking a highly skilled Process Management Specialist to join our team in Heredia, Costa Rica. The successful candidate will have excellent oral and written communication skills, with experience in managing stakeholders under pressure.

The ideal candidate will be able to learn new tools and processes quickly and work effectively in a fast-evolving environment. A bachelor's degree in any discipline or equivalent experience is required, along with 5-7 years of relevant experience.

**Key Responsibilities:**

Project Management & Documentation

An essential part of this role involves managing offline and online design operations on projects, responding to stakeholder requests, project scoping, and ensuring delivery within SLAs.

Alongside, you will also interpret briefs, ensure complete details are available for the team to initiate work, and maintain reports and records of all invoices and billings.

You will also be expected to flag and escalate issues on time, update the team issues log, and understand and implement existing processes smoothly.

Relationship Building

This role requires building strong relationships with requestors and stakeholders through active communication on projects, seeking queries, setting expectations early, and providing a smooth experience through project delivery.

You will liaise closely with internal teams, facilitate kick-off calls on complex projects, and ensure key milestones are documented.

Reporting

Managing operations requires visibility into the overall workflow across teams.

You will work with data on the workflow management tool to help create daily, weekly, monthly, and ad hoc reports for stakeholders and internal teams.

You'll be the owner of all operational dashboards and monitor the team's utilization and bandwidth.

Creative & Digital Operations

Operational Updates & Trainings

You will be responsible for maintaining dashboards and sharing updates and suggestions to team leads and stakeholders.

You will coordinate with internal teams for root cause analysis on feedback and frequent updates of issue logs.

You will be the custodian of all internal onboardings and trainings for Workflow coordinators joining the team.

**Salary Range:** $60,000 - $80,000 per year, depending on experience.



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