Technical Operations Process Specialist

hace 14 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is seeking a highly skilled Technical Operations Process Specialist to join our Guided Workflow team. As a key member of this team, you will be responsible for driving small to medium size projects that aim to simplify and automate business processes.

Job Description

As a Technical Operations Process Specialist, you will work closely with stakeholders across various functions to identify areas of improvement and design, develop, test, launch, and continuously improve guided workflows. Your primary focus will be on analyzing operational processes, developing technical requirements, and partnering with workflow specialists, functional owners, and operations leaders to drive project success.

Responsibilities:
  • Design and implement end-to-end solutions for guided workflows, ensuring seamless integration with existing processes and systems.
  • Collaborate with cross-functional teams, including software development, business analysis, and operations management, to understand business needs and develop technical specifications.
  • Develop and maintain process maps, functional specifications, and technical documentation to ensure clear communication and understanding among stakeholders.
  • Engage with stakeholders to document requirements, create functional specifications, and generate process maps.
  • Author content in various markup languages, such as Mustache, Markdown, HTML, and CSS.
  • Conduct deep dives into technical product or operational issues to propose and implement simple and effective solutions.
  • Support guided workflows for any of the 5 functional units within PRO, ensuring solutions are created and delivered with zero errors.
  • Thoroughly document the design of each workflow developed.
Requirements

To be successful in this role, you should have a Master's degree in a related field (technical or MBA) and basic knowledge of programming/markup/scripting languages, such as Java, JavaScript, Ruby, SQL, Markdown, HTML, and CSS. Experience with using workflow modeling tools, such as Albacore or Paramount Workflow designer, is also highly desirable.

Key Skills:
  • Strong analytical and problem-solving skills, with the ability to analyze complex business processes and develop creative solutions.
  • Excellent communication and collaboration skills, with the ability to effectively communicate with stakeholders at all levels.
  • Ability to learn and adapt quickly to new technologies and processes.
  • Proven experience in designing, developing, testing, launching, and improving guided workflows.
  • Knowledge of business process improvement methodologies, such as Lean and Six Sigma.

If you are a motivated and detail-oriented individual with a passion for process improvement and technology, we encourage you to apply for this exciting opportunity to join our Guided Workflow team.



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