Technical Collaboration Specialist

hace 21 horas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo
Delivering Customer Excellence at Microsoft

Mission-driven professionals, we are seeking a highly skilled Technical Collaboration Specialist to join our Microsoft Customer Experience and Success (CEnS) organization. This dynamic role will empower you to make a lasting impact on customer satisfaction and loyalty.

About Us:

Microsoft is a world leader in empowering individuals and organizations to achieve more. Our culture thrives on embracing growth mindsets, inspiring excellence, and fostering collaboration among teams and leaders. As a global organization with over 15,000 employees worldwide, we strive to create life-changing innovations that positively impact billions of lives.

Job Summary:

We are looking for an exceptional Technical Collaboration Specialist to play a pivotal role in developing and implementing readiness programs for delivery partner teams and internal teams. This individual will collaborate closely with cross-functional teams to drive top priorities, manage collaborative activities, and contribute to process improvements.

Responsibilities:

  • Develop training plans for supplier engineers based on skills gap analysis and product needs.
  • Contribute to the creation and implementation of readiness plans and content.
  • Assist in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
  • Help drive top priorities by working with managers, engineers, Serviceability team, and other stakeholders.
  • Manage the swarming process to ensure the right individuals and resources are in place to resolve issues in a timely fashion.

Qualifications:

  • 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience,
  • OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
  • Proficiency in the English language, written and spoken (including technical writing).

What We Offer:

As a valued member of our Microsoft team, you can expect:

  • A collaborative work environment that fosters innovation and growth.
  • Opportunities for professional development and skill enhancement.
  • Access to cutting-edge technology and tools.
  • A competitive compensation package.


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