Technical Support Specialist for Dynamics and E-commerce Solutions
hace 6 horas
At Microsoft, we strive to empower every person and organization on the planet to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. This enables us to create life-changing innovations that impact billions of lives worldwide.
We are seeking a highly skilled Technical Support Specialist to join our Customer Experience and Success (CEnS) organization. This team is responsible for designing and implementing Microsoft's end-to-end customer experience, ensuring we deliver exceptional results and exceed customer expectations in every interaction.
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with Microsoft products and services. Your key responsibilities will include:
- Providing top-notch customer support and troubleshooting complex technical issues
- Owning and resolving customer technical issues through collaboration and transparency within and across teams
- Identifying cases requiring escalation and creating incident management requests to product groups or engineering teams
- Contributing to case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experiences
- Developing and maintaining knowledge sharing, technical coaching, and mentoring activities
- Fostering technical collaboration and engagement outside of CSS with Product Engineering teams, Services, Support, and Regions
To succeed in this role, you must possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. You should also have a solid understanding of ERP systems, including Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and related technologies.
We welcome applicants with experience in customer-facing service roles, particularly those with a background in retail technology. If you're a lifelong learner with a drive to improve and excel, we encourage you to apply for this exciting opportunity.
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