Dynamics Finance and Operations Specialist
hace 9 horas
About Microsoft
At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can be part of this mission by joining our team as a Dynamics Finance and Operations Specialist.
Responsibilities
- Own the customer support experience for Microsoft customers using Dynamics Finance and Operations
- Troubleshoot and solve complex technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases requiring escalation and create incident management requests to product groups or engineering teams
- Contribute to case deflection initiatives, automation, and digital self-help assets to improve customer and engineer experiences
- Provide training, knowledge sharing, technical coaching, and mentoring to colleagues
- Drive technical collaboration and engagement outside of CSS with Product Engineering teams, Services, Support, and Regions
Requirements
- 2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, or related
- 2+ years of experience working in one or more of the following finance areas: Accounts Payable, Accounts Receivable, General Ledger, Taxes, Human Resources, Project Accounting, Sales and Marketing, Dynamics Ax Management Reporter, Budgeting, and Fixed Assets
- Strong customer service, accurate problem-solving, and excellent communication skills (verbal, listening, written)
- Interpersonal and relationship skills proven through work experience
- Possession of a degree in Finance, Accounting, or Actuary
- Experience working with cloud-based solutions and Microsoft products preferred
Benefits
As a Dynamics Finance and Operations Specialist at Microsoft, you'll enjoy a range of benefits including competitive compensation, comprehensive health insurance, retirement savings plans, and opportunities for professional growth and development.
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