E-commerce Support Specialist

hace 17 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview:
The Amzn Support Srvcs Costa Rica team plays a vital role in supporting the Amazon US Grocery Delivery business and its various verticals, including vendor, instock, and marketing managers. Our team's primary objective is to ensure seamless customer experiences.

Job Description:
We are seeking a highly skilled E-commerce Support Specialist to join our team. In this role, you will be responsible for updating on-site content and merchandising across Amazon Fresh. You will leverage data to determine campaign impact, analyze results, and optimize programs to support broader business goals.

Key Responsibilities:

  1. Update on-site content and merchandising across Amazon Fresh
  2. Leverage data to determine campaign impact, analyze results, and optimize programs
  3. Raise awareness of the importance of meeting Service Level Agreements (SLAs)

Requirements:

  • Demonstrate expertise in handling end-to-end processes and related tools
  • Perform root cause analysis, researching for missing information, finding the main errors, and solving them
  • Monitor individual KPIs (productivity, quality, utilization, etc), create reports, escalate, and dive deep on deviations

About Us:
The Ultra-Fast-Fresh Support team values innovative problem-solving, adaptability, and effective communication. We strive to provide excellent customer experiences and foster a collaborative environment that encourages professional growth.



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewAs a key member of Amazon Support Services Costa Rica Srl, the E-Commerce Fraud Investigator will play a vital role in maintaining the integrity of our platform.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleAt Amazon Support Services Costa Rica Srl, we are seeking an experienced Operational Support Specialist to join our team. This is a seasonal, full-time position based in Costa Rica and does not offer relocation benefits.Job SummaryWe are looking for a skilled professional to work on the Vendor Chargeback Dispute Management (VCDM) team. As an...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    The Amazon Support Services Costa Rica Srl seeks a Customer Success Manager to drive business growth for influential Selling Partners on the Amazon platform. This role requires a high level of service, operational standards, and strategic joint business planning. The ideal candidate will be the face of Amazon to key Selling Partners, owning their...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Description:We are seeking a highly motivated Digital Commerce Strategist to join our team at Emerson. As an Ecommerce Specialist, you will play a key role in developing and implementing digital strategies to drive conversions, sales growth, and customer satisfaction.Key Responsibilities:Develop and maintain strong relationships with customers to ensure...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled International Business Development Manager to join our team in Costa Rica. This role will be responsible for launching and growing a portfolio of key accounts across Europe, driving improvements in various selling and expansion-related fields.Key Responsibilities:Prospecting and influencing a portfolio of leads to launch into...


  • San José, San José, Costa Rica Alquimia Analytica A tiempo completo

    Company Overview:">At Alquimia Analytica, we strive to provide innovative solutions that meet the ever-changing needs of our clients.">Job Summary:">We are seeking a highly skilled Salesforce Commerce Cloud Developer to join our team. The ideal candidate will have extensive experience in developing e-commerce solutions using Salesforce Commerce Cloud.">Key...


  • San José, San José, Costa Rica Scalelab Inc A tiempo completo

    A leading US-based online retailer of spare parts is seeking an experienced Customer Support Specialist to provide exceptional customer assistance in the pre-sale and post-sale periods while utilizing our products and services.Key Responsibilities:Determine customer needs and offer support during pre-sale and post-sale periodsFollow up with customers to...

  • Offshoring Specialist

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    The role of Offshoring Specialist at Amazon Support Services Costa Rica Srl - B20 involves leveraging the power of Portuguese language and cultural expertise to drive business growth and maximize revenue.Key responsibilities include integrating seller content onto the Amazon platform, enhancing product content, and collaborating with cross-functional teams...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Multilingual Fraud Investigator to join our team at Amzn Support Srvcs Costa Rica. This is an exciting opportunity for someone who is passionate about e-commerce and has excellent language skills.As a Fraud Investigator, you will be responsible for evaluating transactions and safeguarding Amazon's global customer...

  • Senior Product Lead

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Estimated Salary: $120,000 - $180,000 per annumAbout the RoleAs a Senior Product Lead at Amazon Support Services Costa Rica Srl, you will have the opportunity to shape and deliver on a strategy for managing e-commerce growth.You will conceive, create, and analyze wide-ranging product development efforts, including product launches, user experience...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled Strategic Account Growth Specialist to join our team at Amzn Support Srvcs Costa Rica. This is an Individual Contributor role, not a Manager role.About the RoleThe Strategic Account Growth Specialist will play a crucial part in driving business growth for some of the most influential sellers on the Amazon platform....


  • San José, San José, Costa Rica Weem A tiempo completo

    Weem: A US-Based E-commerce Brand Seeks a Qualified Data AnalystWe are seeking a highly skilled Data Analyst to collaborate with our media buyer and contribute to the growth of our Facebook ad account.As a key member of our team, you will be responsible for:Campaign creation, including audience testing and creative analysis;Generating reports and downloading...


  • San José, San José, Costa Rica Elevated Support Services A tiempo completo

    At Elevated Support Services, we're on the hunt for a skilled Financial Planning Specialist with 5 years of experience to join our Applications Services team.We're passionate about helping clients in the e-commerce, i-gaming, and wholesale manufacturing sectors succeed, and we believe you could be the right person for the job.**Job Responsibilities:**We need...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we are looking for a highly skilled Offshoring Specialist to join our team.The role is designed to deliver new business growth and maximize revenue by assisting in the launch of high potential merchants that offer competitive selection, pricing, and availability on the Amazon marketplace.**Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    As an Offshoring Specialist at Amazon Support Services Costa Rica Srl - B20, you will play a key role in driving new business growth and maximizing revenue by helping launch high-potential merchants that deliver competitive selection, pricing, and availability on Amazon's marketplace.**Key Responsibilities:**Integrate seller content to Amazon's platform...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly motivated Content Review Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will play a critical role in ensuring the quality and accuracy of advertising content on our platform.Job DescriptionThe primary responsibility of this role is to review relevance between search queries...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Business Growth Specialist to join our team at Amazon Support Services Costa Rica Srl.Key ResponsibilitiesAnalyze sales data and trends to identify opportunities for assigned clients, driving business growth across their Amazon platforms.Develop comprehensive business strategies, designing long-term...

  • AML Compliance Expert

    hace 2 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Risk and Compliance Services (RCS) at Amzn Support Srvcs Costa Rica is rapidly expanding its presence across Amazon's diverse compliance programs globally.We are looking for independent, passionate, and experienced AML professionals in financial services, payments, and e-commerce to contribute in a fast-paced, innovative environment.As an AML Quality...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewWe are seeking a seasoned sales professional to join our Global Sales team as a Key Account Growth Specialist. This role is focused on driving growth and expansion across key accounts in LATAM, leveraging expertise in relationship management, data analysis, and strategic planning.ResponsibilitiesQualify and manage a book of business spanning...

  • Compliance Specialist

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    A highly skilled Compliance Specialist is required to join Amazon Support Services Costa Rica Srl's rapidly expanding Risk and Compliance Services (AML) team. This role offers the opportunity to contribute in a fast-paced, innovative environment, making history in compliance programs globally.The successful candidate will possess a strong background in...