E-commerce Support Specialist
hace 17 horas
Company Overview:
The Amzn Support Srvcs Costa Rica team plays a vital role in supporting the Amazon US Grocery Delivery business and its various verticals, including vendor, instock, and marketing managers. Our team's primary objective is to ensure seamless customer experiences.
Job Description:
We are seeking a highly skilled E-commerce Support Specialist to join our team. In this role, you will be responsible for updating on-site content and merchandising across Amazon Fresh. You will leverage data to determine campaign impact, analyze results, and optimize programs to support broader business goals.
Key Responsibilities:
- Update on-site content and merchandising across Amazon Fresh
- Leverage data to determine campaign impact, analyze results, and optimize programs
- Raise awareness of the importance of meeting Service Level Agreements (SLAs)
Requirements:
- Demonstrate expertise in handling end-to-end processes and related tools
- Perform root cause analysis, researching for missing information, finding the main errors, and solving them
- Monitor individual KPIs (productivity, quality, utilization, etc), create reports, escalate, and dive deep on deviations
About Us:
The Ultra-Fast-Fresh Support team values innovative problem-solving, adaptability, and effective communication. We strive to provide excellent customer experiences and foster a collaborative environment that encourages professional growth.
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