Operational Support Specialist
hace 22 horas
At Amazon Support Services Costa Rica Srl, we are seeking an experienced Operational Support Specialist to join our team. This is a seasonal, full-time position based in Costa Rica and does not offer relocation benefits.
Job SummaryWe are looking for a skilled professional to work on the Vendor Chargeback Dispute Management (VCDM) team. As an Operational Support Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes, ensuring they have been applied correctly, and executing end-to-end processes related to daily investigation tasks.
Responsibilities- Analyze and investigate vendor chargeback disputes to ensure accurate application of charges
- Execute end-to-end processes and tools related to daily investigation tasks
- Participate in education programs for vendors to improve dispute resolution
- Identify areas for improvement and suggest solutions to optimize processes
- 1+ years of customer service experience
- Fluency in English (written, spoken, and reading)
- High School diploma or equivalent
- A competitive salary of $12-$15 per hour, depending on experience
- A dynamic and collaborative work environment
- The opportunity to work with a global leader in e-commerce
This role requires occasional meetings with vendors, stakeholders, and customers via virtual meetings and calls. The successful candidate must be located and legally authorized to work in Costa Rica. Please note that this is not a remote position, and you will be required to work from our SJO15 building in Heredia, Costa Rica.
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