Latin America Operational Efficiency Specialist

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Support Services Costa Rica Srl

We are a leading provider of operational efficiency solutions, striving to deliver exceptional results for our clients.

Salary: $65,000 - $80,000 per year

Job Description:

In this role, you will work closely with cross-functional teams to ensure seamless operational processes and identify opportunities for improvement. Your expertise in data analysis and stakeholder management will be instrumental in driving business growth and increasing productivity.

Key Responsibilities:

  • Collaborate with CPA and GCC teams to optimize service levels across all operational units
  • Identify and mitigate emerging risks to protect service level goals
  • Manage the Production Hours/Commitments process to ensure timely delivery
  • Makes requests for staffing needs adjustments based on forecasted volume
  • Provides leadership with impact analysis and recommendations for schedule request scenarios
  • Proactively plans to protect PTL/NPT allowance and manages planned shrinkage
  • Cordinates site staffing needs and analyzes headcount numbers per Operational Unit
  • Develops/maintains workflow related trackers to drive production efficiency
  • Drives special projects to maximize efficiency and increase production quality

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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