Advanced Technical Solutions Specialist
hace 2 días
Microsoft is committed to delivering exceptional customer experiences that exceed expectations. Our Customer Experience and Success (CEnS) organization plays a vital role in achieving this goal, leveraging innovative strategies and best practices to drive success.
The CEnS organization is responsible for designing and implementing the Microsoft end-to-end customer experience, reflecting our ambition to be recognized as a customer experience company. By prioritizing customer satisfaction and trust, we aim to foster greater loyalty, retention, and growth.
We are seeking a skilled Advanced Technical Solutions Specialist to join our team. This critical role involves collaborating with Software Engineering teams to resolve complex, high-profile customer cases. Your expertise will be instrumental in owning, troubleshooting, and solving technical issues using collaboration, troubleshooting best practices, and transparency.
Key Responsibilities:
- Solve technically complex customer cases requiring interaction with Software Engineering
- Own and troubleshoot customer technical issues using collaboration and troubleshooting best practices
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
Requirements:
To succeed in this role, you will need:
- 2+ years of experience with general data or storage technologies, including Windows Server (2008 R2, 2012, 2012 R2, 2016, 2019) and Windows Client (7, 8.1, 10)
- Familiarity with virtualization, storage infrastructure, and clustering solutions
- General OS troubleshooting experience, including performance, permissions, and architecture
- Docker and Containers knowledge
Benefits and Perks:
As a Microsoft employee, you can expect a comprehensive benefits package and competitive compensation, varying by location and employment type. We value diversity and inclusion, offering opportunities for professional growth and development in a dynamic work environment.
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