Advanced Technical Solutions Specialist

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft is committed to delivering exceptional customer experiences that exceed expectations. Our Customer Experience and Success (CEnS) organization plays a vital role in achieving this goal, leveraging innovative strategies and best practices to drive success.

The CEnS organization is responsible for designing and implementing the Microsoft end-to-end customer experience, reflecting our ambition to be recognized as a customer experience company. By prioritizing customer satisfaction and trust, we aim to foster greater loyalty, retention, and growth.

We are seeking a skilled Advanced Technical Solutions Specialist to join our team. This critical role involves collaborating with Software Engineering teams to resolve complex, high-profile customer cases. Your expertise will be instrumental in owning, troubleshooting, and solving technical issues using collaboration, troubleshooting best practices, and transparency.

Key Responsibilities:

  • Solve technically complex customer cases requiring interaction with Software Engineering
  • Own and troubleshoot customer technical issues using collaboration and troubleshooting best practices
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience

Requirements:

To succeed in this role, you will need:

  • 2+ years of experience with general data or storage technologies, including Windows Server (2008 R2, 2012, 2012 R2, 2016, 2019) and Windows Client (7, 8.1, 10)
  • Familiarity with virtualization, storage infrastructure, and clustering solutions
  • General OS troubleshooting experience, including performance, permissions, and architecture
  • Docker and Containers knowledge

Benefits and Perks:

As a Microsoft employee, you can expect a comprehensive benefits package and competitive compensation, varying by location and employment type. We value diversity and inclusion, offering opportunities for professional growth and development in a dynamic work environment.



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