Operations Process Optimization Specialist

hace 1 día


San José, San José, Costa Rica Western Union A tiempo completo

About Us

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We are a FinTech company that uses customer and colleague insights worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

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With a team of over 8,000 people spanning 200 countries and territories, we believe that when money moves, better things happen.

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Our Vision

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We strive to become one of the world's biggest FinTech organizations by realizing our vision through process optimization, discipline, and simplification.

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The Role

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You will work with business & product owners, portfolio manager, internal/external stakeholders, SMEs, and business partners to elicit, document and develop acceptance criteria for Agile User Stories.

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This role may assume leadership for epic development and assignment of high value or highly complex projects or initiatives.

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You will use your knowledge and experience to define procedures and concepts through analysis of data, call flows, and problem-solving sessions.

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Additionally, you will participate in regular backlog grooming/sprint planning sessions and drive prioritization.

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As an Operations Process Optimization Specialist, you will be responsible for ensuring all stories maintain a HIGH standard for exceptional customer experience and delivering on operational efficiency goals.

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What We Offer

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You will have opportunities to learn new skills and build a career, as well as a great salary and benefits package.



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