Workflow Analyst I

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

We are Amzn Support Srvcs Costa Rica, a leading provider of innovative solutions for the Amazon workforce management. Our team is dedicated to delivering exceptional service and results-driven approaches to optimize workflow efficiency.

Job Description

As a Workflow Analyst I - Process Optimization Specialist, you will play a key role in streamlining our workflow processes, ensuring seamless communication, and driving continuous improvement across teams.

Required Skills and Qualifications

  • Proven experience as WF Associate for Customer Service with at least 6 months of experience in Workflow, workforce departments or relevant departments.
  • Minimum of +1 year working in Amazon with high level of computer literacy and advanced Excel skills.
  • Excellent analytical, investigative, and problem-solving skills with strong written and verbal abilities in English.
  • Ability to build and maintain effective working relationships with a range of people at all levels in the organization.
  • Strong teamwork skills, initiative, and bias for action with excellent planning, organizational, and time management skills.
  • Innovative and creative approach to finding solutions, designing improved methods, systems, and processes.
  • Attention to detail and high capability for data mining and analytical work with ability to push back, foresee potential issues, and advocate for relentless improvement.
  • Familiarity with workforce management programs and ACD (Automated Call Distribution) systems, with SQL experience preferable.
  • Six Sigma experience as Green Belt or experience on process improvement and standardization, with 3+ years of Workforce Management experience in a call center environment preferred.

Benefits

As a member of our team, you can expect:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive compensation package with comprehensive benefits and perks.
  • The chance to work with a talented team of professionals who share your passion for innovation and excellence.


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