Senior Operations Workflow Analyst
hace 11 horas
Amzn Support Srvcs Costa Rica is a leading provider of customer support services, committed to delivering exceptional experiences to our clients.
Job DescriptionWe are seeking a highly skilled and motivated Senior Operations Workflow Analyst to join our team. In this role, you will be responsible for ensuring daily service levels in all Operational Units, working closely with CPA and GCC teams from Worldwide Capacity Planning.
Key Responsibilities- Identify and mitigate emerging risks, assist in potential plans for service level protection/recovery.
- Accountable for time and quality delivery of the Production Hours/Commitments process for the site.
- Makes call outs and requests actions to OPS to leverage staffing needs based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
To succeed in this role, you will need:
- Prior experience as Workflow Associate for Customer Service.
- At least 6 months of experience in Workflow, workforce departments or relevant departments.
- High level of computer literacy with advanced Excel skills.
- Experience using SQL and Power BI / Power Query.
- Advance written and verbal skills in English.
We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.
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