Workflow Operations Specialist
hace 6 días
Prior experience as Workflow Associate for Customer Service is required. The ideal candidate will have at least 6 months of experience in Workflow, workforce departments or relevant departments.
Key Responsibilities:- Work closely with Capacity Planning and Global Coordination teams to ensure daily service levels in all Operational Units.
- Identify emerging risks and assist in developing potential plans for service level protection/recovery.
- Accountable for time and quality delivery of the Production Hours/Commitments process.
- Makes call outs and requests actions to Operations to leverage staffing needs based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
- Proactively plans to protect PTL/NPT allowance.
- Manages planned shrinkage to protect SL goals.
- Coodinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit.
- Coordinates various cross-training opportunities.
- Schedule placement of new hire associates.
- Develops and maintains a series of workflow related trackers that drive day to day site-wide production efficiency.
- Bachelor's Degree or advanced studies in a quantitative field such as engineering, economics, math, and statistics.
- Strong analytical skills.
- Six Sigma experience as Green Belt or experience on process improvement and standardization.
- Experience using SQL and Power BI / Power Query.
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