Latin America Operations Specialist

hace 19 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Description:

We are seeking a highly skilled Latin America Operations Specialist to join our team at Amazon Support Services Costa Rica Srl.

About the Role:

This is a unique opportunity to work closely with various teams, including CPA and GCC, to ensure daily service levels in all Operational Units. As a key member of our team, you will identify and mitigate emerging risks, assist in potential plans for service level protection/recovery, and be accountable for the time and quality delivery of the Production Hours/Commitments process.

Key Responsibilities:
  • Work closely with CPA and GCC teams to ensure daily service levels in all Operational Units.
  • Identify and mitigate emerging risks, and assist in potential plans for service level protection/recovery.
  • Accountable for the time and quality delivery of the Production Hours/Commitments process.
  • Makes call outs and requests actions to OPS to leverage staffing needs based on forecasted volume.
  • Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
  • Proactively plans to protect PTL/NPT allowance and manages planned shrinkage to protect SL goals.
  • Coodinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit.
  • Schedule placement of new hire associates and develops/maintains a series of workflow related trackers that drive day-to-day site-wide production efficiency.
About Us:

Amazon Support Services Costa Rica Srl is a leading company in the industry, and we offer a competitive salary package, including an estimated $55,000 - $65,000 per year, depending on experience and qualifications.



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