Process Optimization Specialist

hace 1 día


San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

**About Intelliswift Software, Inc.**

We are a cutting-edge software company that delivers value through collaborative processes and infrastructure.

**The Opportunity**

We are seeking a skilled Process Optimization Specialist to support our Sales and Marketing teams through various programs that deliver client products to end users.

**Key Responsibilities**

Develop, improve, and maintain programs that support Sales and Marketing initiatives.

Collaborate with cross-functional teams to understand partnership and product delivery requirements.

Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams.

Support new product launches by working closely with team members and Business Units.

Improve processes supporting the product delivery workflow and infrastructure for flexible and scalable growth.

Ensure up-to-date processes are communicated to internal and external customers through wiki and web pages.

**Requirements**

Cross-functional program management experience is essential for this role.

The ideal candidate can balance multiple projects simultaneously and drive them to completion.

Able to thrive in challenging situations and creatively solve problems.

An excellent communicator and collaborator across various business units and levels.

A quick learner and critical thinker with proficiency in Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio, or other workflow diagram software.



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