Business Process Expert

hace 13 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

**Company Overview**

We are WNS Global Services, a leading Business Process Management (BPM) company. Our mission is to enable clients to outperform with our passion for service and innovation. With a global delivery network and deep domain expertise in key industry verticals, we help clients drive agility and excellence into their business processes.

Our organization is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We prioritize employee experience, offering role clarity, coaching, mentoring, professional development, and a structured career path.

As a Business Process Expert - Training and Development, you will be responsible for end-to-end training deliverables, ensuring quality certification by meeting throughput, FCR, and learning curve targets. You will also maintain vertical hygiene, ensuring reports, data, and documents are accurate and up-to-date.

**Job Requirements**

We are looking for a highly skilled individual with a strong work ethic and a willingness to learn. The ideal candidate will have:

  • A graduate or postgraduate degree
  • Minimum 6 years of work experience, with at least 4 years in training
  • Strong verbal communication skills, including ability to articulate complex ideas clearly
  • Excellent English language skills and ability to comprehend accurately
  • Ability to maintain a high level of customer service while interacting with stakeholders and clients

**Estimated Salary:** $80,000 - $110,000 per annum, depending on location and experience

**Why Choose WNS Global Services?**

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our employees enjoy a range of benefits, including flexible working arrangements, professional development programs, and a comprehensive compensation package.



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