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Customer Service Operations Manager

hace 2 semanas

San José, San José, Costa Rica Createch A tiempo completo

**Company Overview**

Createch is a pioneering company in the field of esthetic dentistry, dedicated to developing innovative solutions for dental implants, clear aligners, and other restoration options.

We empower our employees to drive change and stay ahead of the competition, fostering a culture that encourages diversity and a strong work ethic.

This role offers a unique opportunity to join our dynamic team and contribute to delivering exceptional service experiences to our customers.

**Key Responsibilities:**

Manage the overall operations of the service center, ensuring seamless customer experiences through efficient planning and execution of surgical procedures, CAD design services, and customer support.

Develop and implement strategies to enhance service delivery, improve efficiency, and meet or exceed customer expectations.

Monitor service center performance metrics, such as response time, service levels, and customer feedback, and implement corrective actions as needed.

Maintain high standards of quality and safety by ensuring compliance with company policies, industry regulations, and relevant laws.

Establish and nurture strong relationships with key customers and stakeholders, addressing their concerns and resolving issues in a timely manner.

Foster a high-performing team of service center professionals, providing coaching, guidance, and feedback to promote our high-performance culture.

Develop and implement training programs to enhance technical skills and customer service capabilities of service center personnel.

Coordinate with other departments, such as sales, logistics, and finance, to ensure smooth operations and seamless customer experiences.

Analyze service center reports and financial data, providing insights and recommendations for continuous improvement.

Maintain accurate and confidential records of all plans and procedures performed.

**Required Skills and Qualifications:**

Bachelor's degree in Business Administration, Management, or a related field (preferred).

Proven experience in service center management or a similar leadership role.

Strong customer service orientation and a track record of achieving high levels of customer satisfaction.

Excellent communication and interpersonal skills to build relationships with customers, staff, and stakeholders.

Demonstrated leadership abilities, with the capacity to motivate and manage a diverse team.

Strong problem-solving and decision-making skills, with the ability to handle challenging situations effectively.

Solid understanding of performance metrics and the ability to analyze data to drive improvements.

Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Fluent in English.

**Personal Qualities:**

Mature and grounded individual with high learning agility.

Calm and self-reflective individual who has natural leadership skills and is a team player.

Open, positive individual with a can-do attitude and respect for others.

High level of integrity, commitment, and ethics.

**What We Offer:**

A competitive compensation package, comprehensive benefits, and opportunities for professional growth and development as a Customer Service Operations Manager at Createch.

We are an equal opportunities employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type:** Full Time.

**Travel Percentage:** 0 - 10%.