Customer Service Representative with Bilingual Expertise

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is seeking a highly skilled Selling Partner Support Associate to join our team. This role requires an individual with excellent communication skills and experience in a customer service environment.

About the Role

We are looking for a professional who can effectively communicate with clients in both English and Spanish, with a high level of proficiency in both languages. As a Selling Partner Support Associate, you will be responsible for resolving customer inquiries and issues in a timely and efficient manner.

Key Responsibilities

Your primary duties will include:

  • Providing exceptional customer service through various channels, including phone, email, and chat
  • Responding to customer inquiries and resolving issues in a professional and courteous manner
  • Demonstrating a strong understanding of quality and metrics processes to ensure seamless customer experiences
Requirements

To succeed in this role, you must have:

  • A minimum of 6 months of experience in a customer service and contact center environment
  • Bilingual English/Spanish skills with 90% proficiency in both languages
  • Demonstrated effective written and oral communication skills
  • A customer-oriented approach with a focus on delivering exceptional results
What We Offer

We provide a dynamic and supportive work environment that fosters growth and development. Our benefits package includes:

  • Opportunities for career advancement and professional growth
  • A competitive salary and benefits package
  • A flexible schedule to accommodate your needs

Please note that a High School Diploma is required for this position. Additionally, please have your Criminal Record, ID, and Badge picture ready in order to start the process.



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