Sales and Customer Service Representative

hace 1 día


San José, San José, Costa Rica Ingram Micro A tiempo completo

**About Us**

Ingram Micro is a global leader in technology solutions, cloud, and commerce enabling services. Our vision is to help businesses succeed in today's digital economy.

We have operations in 64 countries and more than 35,000 associates worldwide.

Our focus on innovation and customer satisfaction has earned us recognition as one of the world's largest technology distributors.

Job Summary:

We are seeking a highly motivated and detail-oriented Sales and Customer Service Representative to join our team. As a key member of our sales organization, you will be responsible for organizing sales data, processing requests for quotations and orders efficiently, and providing excellent customer service to our clients.

Main Responsibilities:

  • Organize sales data to ensure timely processing of requests for quotations and orders.
  • Assist clients through each step of the sales process, resolving any concerns or questions they may have while processing the order.
  • Expediting requests for rush orders and altering sales orders and information as required.
  • Contribute to reviewing and improving sales processes performance against sales targets.
  • Support our management team by recommending new opportunities for incremental sales.

Requirements:

To be successful in this role, you should possess the following qualifications:

  • Recently graduated from an accredited college/university with a degree in sales or marketing.
  • Strong academic record with a cumulative overall GPA of 3.0 or higher.
  • Excellent verbal and written communication skills (English/Spanish) preferred fully bilingual.
  • Clear communication skills and the ability to explain concepts in simple terms to help customers work through problems and accurately describe products.
  • Excellent interpersonal skills to work efficiently within a team while having the ability to complete tasks and make decisions independently.
  • BASIC experience in customer service and knowledge of essential sales tactics in the technology industry.
  • Computer literacy and strong proficiency with Microsoft Office 365 apps.
  • Organization and time management skills.


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