Customer Service Representative
hace 1 día
We are United Airlines Inc., a global company offering various career opportunities worldwide. Our Sales team is the largest revenue-generating department, working closely with travel agencies, United travel departments, and corporate clients.
This position is located at Centro Comercial Momentum Pinares, Curridabat, San Jose, Costa Rica.
Job OverviewThe Customer Service Representative will be responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs, and non-IATA agencies and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone. As a key member of our Sales team, this role is also responsible for supporting contracted/managed agent and corporate customer experience by offering comprehensive service and sales support via Jetstream.
This role complements field sales efforts by handling service-related issues and achieving mutually beneficial resolutions for both customers and United.
Key Responsibilities:- Achieve and exceed established sales and ancillary goals assigned for the year.
- Proactively prospect and qualify new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls, and sales calls to grow the customer database.
- Participate in joint sales calls with CTO Supervisor, Sales Department team, and airline partners as well as key events to capture new prospects.
- Frequent and consistent communication with CTO assigned customers, travel agencies, and corporate/PerksPlus accounts.
- Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United's presence.
- Issue/reissue domestic and international tickets for travel on United Airlines and other airline partners.
- High school diploma or General Education Diploma (GED).
- Sales, analytical, customer service, and communication skills.
- Ability to work under pressure and flexibility with working shifts, showing willingness to perform new assignments.
- 2+ years previous sales experience.
- Excellent technology usage skills.
- Demonstrate to be an excellent problem solver.
- Must be legally authorized to work in Costa Rica for any employer without sponsorship.
- Reliable, punctual attendance is an essential function of the position.
- Must be fluent in English and Spanish (written and spoken).
Estimated Salary: $35,000 - $50,000 per annum.
Benefits: We offer competitive compensation and benefits packages to attract and retain top talent. As a Customer Service Representative, you can expect a salary range of $35,000 to $50,000 per annum, depending on your qualifications and experience.
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